Mikala Jackson
Columbus
Summary
Dedicated and professional worker with strong customer service skills. Ensures client satisfaction and a pleasant guest experience. Proven ability to manage multiple tasks efficiently during peak hours. Has experience in working in busy environments while maintaining a clean, efficient, and smooth atmosphere.
Overview
6
6
years of professional experience
Work History
Customer Service
Brassica
Columbus
04.2025 - Current
- Ensured cleanliness and organization of dining areas, restrooms, and service stations during peak hours, contributing to a pleasant guest experience.
- Managed multiple responsibilities simultaneously, including greeting guests, taking orders, and assisting with food delivery, without compromising service quality.
- Ensured cleanliness and organization of dining areas, restrooms, and service stations during peak hours, contributing to a pleasant guest experience.
Resident Advisor
The Ohio State University
Mansfield
08.2024 - 04.2025
- Facilitated community-building events for diverse student populations.
- Provided guidance and support to residents facing personal challenges.
- Enforced university policies to maintain a safe living environment.
- Mediated conflicts between residents to promote harmony and understanding.
Customer Service
Graeter's Ice Cream
Columbus
02.2021 - 05.2023
- Ensured proper customer service standards were met.
- Resolved customer service issues promptly, efficiently and professionally.
- Ensured client satisfaction through excellent customer service skills.
Intern
Columbus Metropolitan Housing Authority
Columbus
06.2019 - 07.2022
- Supported outreach programs to promote affordable housing initiatives.
- Coordinated community events to engage residents and stakeholders.
- Conducted research on housing policies and local market trends.
Education
Primary Education
The Ohio State University
Skills
- Conflict resolution
- Customer service and care
- Multitasking
- Detail oriented
- Flexible
- Team collaboration
- Organization and time management
Timeline
Customer Service
Brassica
04.2025 - Current
Resident Advisor
The Ohio State University
08.2024 - 04.2025
Customer Service
Graeter's Ice Cream
02.2021 - 05.2023
Intern
Columbus Metropolitan Housing Authority
06.2019 - 07.2022
Primary Education
The Ohio State University