Mikala Ness

SALES EXPERIENCE (6 Years)

• Attended conferences and fairs to keep up with the latest trends in special and corporate events
• Take on incoming leads and become proactive with predicting tools and communications needed
• Communicated within the community to keep track of comp set offerings and business intake
• Planned and carried through sales goals including budgeting and business traffic
• Created group blocks and event space reservations, as well as leading hotel tours of possible corporate, government, and social event clientele
• Able to think proficiently and use resources to sell space, rates, and items based on little to no knowledge
• Reviewed weekly revenue from both hotels and used it towards forecasting reports in future weeks and months.
• MANAGEMENT (5 Years)
• Directly hired, supervised, and trained Bistro servers, cooks, and bartenders, as well as banquet servers, bartenders, and set-up attendants
• Formed and carried out weekly revenue reports based on hotel spending and incoming revenue
• Efficiently created a weekly budget for food and beverage based on hotel income and spending
• Carried through job responsibilities in the absence of the General Manager
• Assisted by cross-training and performing duties in various positions including housekeeping, cooking, maintenance, and guest services.

• Special event setup and teardown (weddings, celebrations, etc.)
• Worked directly with supervisor and clients to coordinate pricing of materials, labor, and time
• Presented unique décor and setup options with clients based on specific requests, and price points with some minimums of $500 and some maximums of $10,000
• Created daily, weekly, and monthly posts promoting business to centered audience on Facebook and Instagram
• Kept track of common trends and patterns in special events around the area and on social media websites
• Attended fairs and fundraisers to promote business