Mikalah Coston
Baton Rouge,LA
Summary
Results-driven associate focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Crew Team Member
AMC Theaters
03.2021 - 08.2023
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
Crew Member
Wendy's
03.2022 - 09.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
High School Diploma -
Durant High School
Plant City, FL05.2023
Skills
- Handling Complaints
- Verbal Communication
- Order Management
- Cash Handling
- Health and Safety Standards
- Managing Orders and Deliveries
- Customer Loyalty
- Customer Service
- Listening Skills
- Greet Guests
- Team Collaboration
- POS Transactions
- Reserve Tickets
Timeline
Crew Member
Wendy's
03.2022 - 09.2022
Crew Team Member
AMC Theaters
03.2021 - 08.2023
High School Diploma -
Durant High School
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