Mikalah Stromberg
Richmond,VA
Summary
Three years of customer service experience and working in high-paced environments. Maintains a good relationship with fellow team members, and customers coming in on a day to day basis. Well versed in making sure the work environment is clean, and well organized when there is downtime.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Front of House Staff Member
Torchy's Tacos
12.2023 - Current
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering senses of community within the establishment.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to consistent dining experiences for all guests.
- Processed customer payments and balanced cash drawers.
Cashier/Social Media Content Creator
Eclipse Pop
10.2021 - Current
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to customers, increasing revenue.
- Operated cash register to record transactions accurately and efficiently.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Welcomed customers and helped determine their needs.
Front of House Team Member/Back of House Team Member
Cavamezze Grill
06.2021 - 10.2021
- Demonstrated adaptability in handling diverse tasks including cashiering responsibilities when required.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Cleaned and organized kitchen, dining and service areas.
- Contributed positively towards maintaining high health code standards through diligent cleaning practices.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Hermitage High School
Richmond, VA 2019.09 - 2023.06
Skills
Time management abilities
Reliability
Team Collaboration
Relationship Building
Professional Demeanor
Effective Communication
Interpersonal Communication
Reliability
Hobbies
Reading
Cosplay
Figure Skating
Writing
Baking
Timeline
Front of House Staff Member
Torchy's Tacos
12.2023 - Current
Cashier/Social Media Content Creator
Eclipse Pop
10.2021 - Current
Front of House Team Member/Back of House Team Member
Cavamezze Grill
06.2021 - 10.2021
High School Diploma -
Hermitage High School
2019.09 - 2023.06