Mikalah Stromberg
Richmond,VA
Summary
Three years of customer service experience and working in high-paced environments. Maintains a good relationship with fellow team members, and customers coming in on a day to day basis. Well versed in making sure the work environment is clean, and well organized when there is downtime.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Front of House Staff Member
Torchy's Tacos
12.2023 - Current
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering senses of community within the establishment.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to consistent dining experiences for all guests.
- Processed customer payments and balanced cash drawers.
Cashier/Social Media Content Creator
Eclipse Pop
10.2021 - Current
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to customers, increasing revenue.
- Operated cash register to record transactions accurately and efficiently.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Welcomed customers and helped determine their needs.
Front of House Team Member/Back of House Team Member
Cavamezze Grill
06.2021 - 10.2021
- Demonstrated adaptability in handling diverse tasks including cashiering responsibilities when required.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Cleaned and organized kitchen, dining and service areas.
- Contributed positively towards maintaining high health code standards through diligent cleaning practices.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Hermitage High School
Richmond, VA 2019.09 - 2023.06
Skills
Time management abilities
Hobbies
Reading
Cosplay
Figure Skating
Writing
Baking
Timeline
Front of House Staff Member
Torchy's Tacos
12.2023 - Current
Cashier/Social Media Content Creator
Eclipse Pop
10.2021 - Current
Front of House Team Member/Back of House Team Member
Cavamezze Grill
06.2021 - 10.2021
High School Diploma -
Hermitage High School
2019.09 - 2023.06