Mikane Didier
Mahomet,IL
Summary
Experienced employee with strong customer service skills, and knowledge in public relations seeking internship position in history or related field. Known for adaptability and proactive problem-solving, ready to enhance customer interactions and operational efficiency. Equipped with a background in digital content creation and document management.
Overview
3
3
years of professional experience
Work History
Shift Leader
Jimmy John's
Normal, Illinois
11.2024 - Current
- Act as manager when needed, open/close the store, reconcile cash, and update the inventory manifest.
- Handle customer complaints, phone calls, and refunds.
- Help train new employees.
- Perform regular employee duties.
Office Intern
Legacy Legal
Champaign, Illinois
05.2024 - 08.2024
- Update corporate client records.
- Run errands to county offices.
- Attended client will sign signings.
- Answered a multiline phone system, copied and scanned documents, and handled mail.
Office Intern and Work Crew
Federal Van Lines
Champaign, Illinois
01.2023 - 07.2023
- Processed shipment documents, maintained inventory manifests, and filed active and past invoices.
- Served as an intake for customer calls.
- Joined the moving crew for the busy summer season and performed heavy lifting and labor.
Education
Bachelor of Science - History
Illinois State University
Normal, Illinois, IL12-2027
Skills
- Expansive knowledge of the world wars, maps, and geography, both historic and present
- Extensive public relations and customer service experience
- Comfortable talking with people of all walks of life
- Skilled in video editing, photoshopping, and general digital content creation
- Familiar with document handling, inventory management, and various filing systems
- Collaborative team member, proactive self-starter
Accomplishments
Recipient of 7/7 employee achievement awards, Jimmy John's
Affiliations
Enjoy playing the drums
References
References available upon request.
Timeline
Shift Leader
Jimmy John's
11.2024 - Current
Office Intern
Legacy Legal
05.2024 - 08.2024
Office Intern and Work Crew
Federal Van Lines
01.2023 - 07.2023
Bachelor of Science - History
Illinois State University