Mi’kaya Dickson
HOUSTON,TX
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
11
11
years of professional experience
Work History
Front Desk Assistant / Teacher’s Assistant
Step Charter School
HOUSTON, TX
2024.10 - Current
- Manage front desk operations, including greeting visitors, answering calls, and maintaining a professional and welcoming environment
- Maintain and organize student records, including attendance, medical documentation, report cards, and meal schedules
- Utilize Microsoft Excel, Outlook, and Google Drive for data entry, scheduling, and document management
- Assist teachers with lesson preparation, classroom transitions, parent-teacher conferences and student support
- Track and document daily teacher and student activities to ensure accurate records
- Support STAAR test preparation and assist with test monitoring procedures
Community Work Volunteer
Church
Houston, TX
2014.11 - Current
- Plan and organize community events on a weekly basis
- Support maintenance projects, including painting, cleaning, and space organization
- Contribute approximately 2 hours per week to community service efforts
Guest Service Representative
Marriot International Jesse H. Jones Rotary House
HOUSTON, TX
2024.05 - 2024.08
- Coordinated guest services for patients and families affiliated with MD Anderson Cancer Center
- Maintained accurate guest and patient information and managed reservation scheduling
- Provided clear guidance on hotel and hospital services, ensuring a smooth guest experience
- Demonstrated strong empathy, professionalism, and time management in a high-sensitivity environment
Receptionist /Patient Service Representative
Kinghaven Counseling Group
HOUSTON, TX
2022.04 - 2022.12
- Answered and directed high-volume phone calls to appropriate departments
- Updated and maintained patient records with accuracy and confidentiality
- Assisted clients in identifying appropriate services based on their needs
- Developed strong data entry, organization, and time management skills
Education
Pearblossom Academy
Bogue Chitto, MSSkills
- Front desk operations
- Data entry
- Excel
- Communication
Languages
English
Native/ Bilingual
A1
Spanish
Native/ Bilingual
A1
Timeline
Front Desk Assistant / Teacher’s Assistant
Step Charter School
2024.10 - Current
Guest Service Representative
Marriot International Jesse H. Jones Rotary House
2024.05 - 2024.08
Receptionist /Patient Service Representative
Kinghaven Counseling Group
2022.04 - 2022.12
Community Work Volunteer
Church
2014.11 - Current
Pearblossom Academy