Mikaya Pingel
Beloit,WI
Summary
- Energetic Training and Development professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods and implementing team-building activities to meet training needs. Bringing 4 years of restaurant expertise, including proficiency in Toast POS software.
- Motivated Nursing student seeking employment in The Office Of Residential Life to gain hands-on experience. Outgoing and friendly with a strong drive to succeed.
Overview
4
4
years of professional experience
Work History
Waitress Trainer
The Rock Bar & Grill
Beloit, WI
07.2023 - Current
- Explained goals and expectations required of trainees.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Calculated charges, issued table checks and collected payments from customers.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Provided constructive criticism to help servers improve their skills and increase efficiency levels.
- Worked directly with servers for more than 3 shifts during training process.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
- Provided exceptional service to high volume of daily customers.
Hostess, Busser, Expediter
The Rock Bar & Grill
Beloit, WI
07.2019 - 07.2023
- Delivered products to customer locations on time.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered 10 calls per shift to assist with customer questions and concerns.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Built positive relationships with other front-of-house and kitchen staff.
- Spoke with patrons to drive satisfaction with food and service.
- Assigned patrons to suitable tables according to server rotation.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated clearly with kitchen staff regarding customer orders.
Education
Bachelor of Science - Nursing
Carthage College
Kenosha, WI05-2027
High School Diploma -
F J Turner High School
Beloit, WI06-2023
Skills
- Point of Sale (POS) System Operations
- Menu Memorization
- Team Member Training
- Policy Enforcement
- Order Accuracy
- Patron Satisfaction
- Cash Handling
- Foodservice Techniques
- Effective Customer Upselling
- High-Volume Dining
- Safe Handling Procedures
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Positive Attitude
References
References available upon request.
Timeline
Waitress Trainer
The Rock Bar & Grill
07.2023 - Current
Hostess, Busser, Expediter
The Rock Bar & Grill
07.2019 - 07.2023
Bachelor of Science - Nursing
Carthage College
High School Diploma -
F J Turner High School
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