Mikaya Pratoff-Wrice
Puyallup,WA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
2
2
years of professional experience
Work History
Sales Associate
Fred Meyer
University Place, WA
03.2020 - 08.2020
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assessed customer needs to provide assistance and information on product features.
Sales Associate
Tj's Beauty supply store
Tacoma, WA
01.2020 - 02.2020
- Selling Beauty Products, Wigs ect.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
Sales Associate
Foot Locker
Puyallup, WA
12.2019 - 01.2020
- Helped customers find specific products, answered questions, and offered product advice.
- Organized stockroom shelves according to size, color or style.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Used technology resources to assist customers in locating and selecting items.
Sales Associate
Tacoma Discount World
Lakewood, WA
09.2018 - 12.2018
- Provided accurate information about products, prices and services.
- Assisted in selecting clothing items based on customer needs and preferences.
- Managed inventory levels to ensure sufficient stock was available for purchase.
- Organized shipments from vendors, ensuring accurate tracking of incoming orders.
Crew Member
Carl's Jr.
Tacoma, WA
07.2018 - 08.2018
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
Education
High school or equivalent -
Mount Tahoma high school
06.2018
Skills
- Problem-Solving
- Written and oral communication skills
- Sales Forecasting
- Inventory Control
- Payment Processing
- Retail Store Operations
- Computer Skills
- Word, Excel, Powerpoint, and Outlook
Timeline
Sales Associate
Fred Meyer
03.2020 - 08.2020
Sales Associate
Tj's Beauty supply store
01.2020 - 02.2020
Sales Associate
Foot Locker
12.2019 - 01.2020
Sales Associate
Tacoma Discount World
09.2018 - 12.2018
Crew Member
Carl's Jr.
07.2018 - 08.2018
High school or equivalent -
Mount Tahoma high school