Mikayla Arbegast
Dayton,NV
Summary
Veterinary Practice Manager with 17 years of veterinary experience and over 7 years in leadership roles. Expertise in team management, operational efficiency, and patient care. Proven track record in driving organizational change and implementing best practices in veterinary medicine. Committed to fostering a culture of continuous improvement and excellence in service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Practice Manager
Incline Veterinary Hospital
08.2024 - Current
- Oversaw transition of retiring Medical Director, successfully hiring new Medical Director and VGAL.
- Increased surgical capacity and revenue by adding mobile specialty surgeon and multiple relief DVMs.
- Renovated outdated practice to achieve modern medical standards, ensuring full OSHA and DEA compliance.
- Integrated new technologies to streamline workflows and enhance operational efficiency.
- Executed complete rebranding process, including design of new hospital logo.
- Achieved highest profitability in practice history through strategic improvements.
- Attracted more new client and patient visits than previous three years amid local low-cost competition.
- Managed daily operations to optimize appointment scheduling, patient records management, and billing functions.
Practice Manager
University Veterinary Hospital & Diagnostic Center
04.2022 - 07.2024
- Oversaw operations across departments, ensuring cohesive and efficient work environment.
- Managed recruitment and training initiatives to develop a high-performing team.
- Implemented new pricing structure to enhance profitability while increasing employee wages.
- Evaluated costs and managed Labor-to-Revenue budget to streamline operational efficiency.
- Conducted performance reviews and managed payroll for over 40 staff members.
- Facilitated cross-departmental meetings with HR and Marketing to align divisional strategy.
- Restructured appointment scheduling to optimize client flow and implemented competitive pricing strategies.
- Resolved interdepartmental issues and addressed staffing challenges related to unexpected absences.
Assistant Practice Manager
University Veterinary Hospital & Diagnostic Center
02.2021 - 04.2022
- Directed daily operations across all departments to ensure efficient service delivery.
- Contributed to the hospital's highest revenue year, receiving the 'Chairman's Award.'
- Developed cross-training initiatives to enhance staff expertise and strengthen team cohesion.
- Played a pivotal role in establishing new positions and promoting professional growth opportunities.
- Optimized staffing, protocols, and workflows to improve operational efficiency across departments.
Lead Veterinary Technician
University Veterinary Hospital & Diagnostic Center
02.2019 - 02.2021
- Optimized technician staffing levels to enhance doctor-to-technician ratios and improve appointment flow.
- Led training, recruitment, and conflict resolution initiatives for technical team.
- Implemented new pandemic protocols and contributed to hospital-wide operational adjustments.
- Mentored junior technicians through consistent coaching and development efforts.
- Administered patient care, including intravenous fluids, medications, and emergency interventions.
- Assisted veterinarians in surgery by preparing instruments and managing post-operative care.
- Conducted diagnostic testing such as blood draws and urinalysis for accurate medical assessments.
- Communicated effectively with clients regarding treatment progress and post-care instructions.
- Assisted veterinarians in emergency situations by providing timely and effective support, ultimately resulting in successful patient outcomes.
- Demonstrated strong leadership skills by overseeing daily clinic operations while delegating tasks appropriately to ensure smooth functioning of the practice.
- Reduced patient stress by providing compassionate handling and creating a calm atmosphere using fear free techniques during examinations and treatments.
Lead Veterinary Assistant
VCA Loomis Basin Veterinary Clinic
04.2017 - 02.2019
- Managed emergency triage and anesthetic monitoring for outpatient procedures.
- Executed routine diagnostic procedures, including radiographs and blood work via cystocentesis.
- Collaborated with veterinarians to create tailored treatment plans for optimal patient outcomes.
- Facilitated team communication, assisted in training new hires, and supported department operations.
- Ensured accurate client records by updating medical histories and vaccination schedules.
- Developed strong client relationships through exceptional service delivery and education.
- Maintained cleanliness of exam areas and surgical equipment to prevent infections.
- Administered medications and injections as prescribed while documenting changes in condition.
Education
Penn Foster
High School Diploma -
Del Oro High School
Loomis, CA06-2010
Skills
- Leadership and team management
- Operational efficiency
- Financial oversight
- Regulatory compliance
- Client relationship management
- Technology integration
- Employee recruitment and development
- Surgical and clinical skills
- Strategic planning and problem solving
- Customer service excellence
- Marketing and branding
Certification
- Licensed Veterinary Technician (UT)- current
NVA – Chairman’s Award — 2021
As Assistant Hospital Manager, played an integral role in implementing operational changes that led to the highest grossing year at University Veterinary Hospital, with over $5 million in revenue. This award, presented to only a select few hospitals out of 1,500 across the United States and Canada, recognizes exceptional service and patient care.
Timeline
Practice Manager
Incline Veterinary Hospital
08.2024 - Current
Practice Manager
University Veterinary Hospital & Diagnostic Center
04.2022 - 07.2024
Assistant Practice Manager
University Veterinary Hospital & Diagnostic Center
02.2021 - 04.2022
Lead Veterinary Technician
University Veterinary Hospital & Diagnostic Center
02.2019 - 02.2021
Lead Veterinary Assistant
VCA Loomis Basin Veterinary Clinic
04.2017 - 02.2019
Penn Foster
High School Diploma -
Del Oro High School
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