Mikayla Ashburn
Bremerton,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Surgery Scheduling Coordinator
Virginia Mason Franciscan Health
08.2023 - Current
- Supported surgical department staff by proactively addressing potential conflicts in the schedule before they arose.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Educated patients about surgeries and provided treatment plan documentation.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
Patient Access Representative
Virginia Mason Franciscan Health
02.2019 - 08.2023
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Legal Assistant
Department Of Assigned Counsel
06.2018 - 12.2018
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
Education
Associate of Science - Engineering Technology
Olympic College
Bremerton, WASkills
- Teamwork
- Administrative Support
- Effective Communication
- Organization and Time Management
Timeline
Surgery Scheduling Coordinator
Virginia Mason Franciscan Health
08.2023 - Current
Patient Access Representative
Virginia Mason Franciscan Health
02.2019 - 08.2023
Legal Assistant
Department Of Assigned Counsel
06.2018 - 12.2018
Associate of Science - Engineering Technology
Olympic College
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