Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MiKayla Ashley

Chattanooga,TN

Summary

Dynamic customer service professional with experience at United Healthcare, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and efficient complaint handling. Skilled in data entry and adept at managing call queues, contributing to streamlined service processes and increased customer loyalty.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

United Healthcare
Chattanooga, TN
10.2025 - Current
  • Assisted customers in navigating health insurance options and benefits.
  • Resolved inquiries efficiently, ensuring high levels of customer satisfaction.
  • Managed call queues effectively, maintaining optimal response times.
  • Collaborated with team members to streamline customer service processes.
  • Documented customer interactions accurately within CRM systems.
  • Provided support for claims processing and benefit explanations.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Patient Care Technician

Parkridge East Hospital
Chattanooga, TN
03.2024 - Current
  • Provided direct patient care under supervision, assisting with daily activities and comfort needs.
  • Monitored vital signs, documenting changes and reporting concerns to nursing staff promptly.
  • Maintained cleanliness and organization of patient rooms, ensuring a safe environment.
  • Assisted in the transport of patients to various departments for treatments or procedures.

Education

High School Diploma -

Hamilton County Adult High
Ooltewah, TN
12.2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Payment processing

Certification

BLS & CPR certification

Timeline

Customer Service Representative

United Healthcare
10.2025 - Current

Patient Care Technician

Parkridge East Hospital
03.2024 - Current

High School Diploma -

Hamilton County Adult High