Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Mikayla Ayala

Rochester

Summary

Exceptional experience leading teams, delivering results and exceeding expectations. Skilled in teaching new concepts and best strategies. Also worked in leasing, with resident relations, rent collections, market research, and various other responsibilities.

Overview

5
5
years of professional experience

Work History

Server

Texas Roadhouse
11.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Supervisor

Bill Gray's
07.2020 - Current
  • Administered and coordinated employee roles and responsibilities for nightly closes, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills by handling customer complaints and resolving issues.
  • Trained newly hired employees on customer service skills, handling food, and safety concerns.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Nursing

Monroe Community College
12-2027

High School Diploma -

Greece Arcadia High School
06.2022

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Problem-Solving
  • Processes and procedures
  • Excellent customer service
  • Team Collaboration
  • Strong multitasker

Additional Information

After my mother's stroke in June 2023, I have since taken the responsibility of being her caretaker. This involves providing meals, assistance to the bathroom, as well as basic day-to-day activities, giving emotional support, and accommodating any additional needs.

Timeline

Server

Texas Roadhouse
11.2024 - Current

Supervisor

Bill Gray's
07.2020 - Current

High School Diploma -

Greece Arcadia High School

Nursing

Monroe Community College

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