Mikayla Bauer-Jones
Miamisburg,OH
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
manger, server, cook, bartender
Outback Steakhouse
11.2019 - Current
- Trained and hired over 50+ employees on customer service, beverage skills and food knowledge
- Maintained FOH and BOH standards and scheduling
- Maintained inventory for liquor, produce and meat and all food storage items.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Correction and internment specialist
United States Army Military Police School
- 09.2018
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Created and implemented security protocols and procedures to safeguard personnel and property.
- Utilized surveillance equipment to monitor security of personnel and property.
Sales Associate
Cinemark
11.2015 - 05.2018
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Trained many new employees quarterly
- Cross-trained and provided back-up for other customer service representatives when needed
- Worked as a team member performing cashier duties, product assistance and cleaning
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
- Assisted customers with store and product complaints
- Replenished merchandise shelves with items from the stockroom
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Stocked and rotated inventory regularly.
Education
Bachelor of Science - Business Administration
American Military University
05.2024
Associate of Science - Business Administration And Management
Sinclair Community College
Dayton, Ohio12.2022
Correction and internment specialist -
United States Army Military Police School
Fort Leonard Wood, Missouri09.2018
High School diploma -
West Carrollton High School
West Carrollton, Ohio01.2017
Skills
- Active listening skills
- Strong organizational skills
- Seasoned in conflict resolution
- Sharp problem solver
- Energetic work attitude
- Customer service expert
- Telecommunication skills
- Adaptive team player
Certification
- Serve Safe Certification - 03/2021
- CNA - Certified Nursing Assistant
Timeline
manger, server, cook, bartender
Outback Steakhouse
11.2019 - Current
Sales Associate
Cinemark
11.2015 - 05.2018
Correction and internment specialist
United States Army Military Police School
- 09.2018
Bachelor of Science - Business Administration
American Military University
Associate of Science - Business Administration And Management
Sinclair Community College
Correction and internment specialist -
United States Army Military Police School
High School diploma -
West Carrollton High School
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