Jessica Khoh

• Greeted customers and provided excellent customer service.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
• Adhered to food safety standards when storing and preparing foods.
• Checked quality of ingredients before use in order to ensure freshness.

• Managed daily operations of heavy equipment fleet, including troubleshooting and preventative maintenance.
• Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
• Transported materials from one site to another using off-road vehicles.
• Maintained detailed records of hours worked, materials used, and completed jobs.
• Loaded and unloaded trucks with construction materials such as gravel, sand, and asphalt.
• Performed routine inspections on all heavy machinery prior to use.
• Accurately estimated material needs based on job specifications provided by supervisor.
• Followed safety protocols while operating machinery in order to avoid accidents or injuries.
• Employed heavy equipment operation best practices resulting in minimal complaints or incidents.

• Provided excellent customer service to ensure satisfaction.
• Greeted guests and provided menus.
• Assisted in training new servers.
• Prepared drinks according to standard recipes.
• Took orders from customers accurately and in a timely manner.
• Checked food before serving it to customers.
• Monitored dining room for cleanliness and proper set-up at all times.
• Delivered food orders promptly and courteously.

• Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
• Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
• Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Maintained high-volume workload within fast-paced environment by assisting 10-15 clients per hourand consistently meeting performance benchmarks.
• Documented conversations with customers to track requests, problems and solutions.

Guaranteed positive customer experiences and resolved all customer complaints. Assisted customers with store and product complaints. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Expressed appreciation and invited customers to return to the store. Worked as a team member performing cashier duties, product assistance and cleaning. Cross-trained and provided back-up for other customer service representatives when needed. Excelled in exceeding daily credit card application goals. Prevented store losses using awareness, attention to detail and integrity. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.