Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mikayla Bozeman

St Louis,MO

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

7
7
years of professional experience

Work History

Healthcare Advisor

UnitedHealthcare
Saint Louis , MO
12.2020 - Current
  • Provided efficient and timely administrative support to ensure the smooth running of the office.
  • Aimed to provide the highest level of customer service by remaining organized, punctual, and accurate.
  • Provided direct support to the Chief Financial Officer by handling correspondence and schedules.
  • Oversaw and executed new employee orientation activities.
  • Responded to complex inquiries and issues, using excellent judgment and decision-making skills.

Healthcare Customer Service Representative

Aetna
Saint Louis , MO
11.2018 - 12.2020
  • Acted as a friendly and helpful first-point-of-contact for patients.
  • Worked to maintain accurate and detailed information for patient records.
  • Utilized automated systems to expedite patient scheduling, registration processes, and check-in processes.
  • Worked collaboratively with other office professionals to ensure productivity and efficiency.

Server

Waffle House
Saint Louis , MO
06.2015 - 11.2018
  • Consistently provided professional, friendly, and engaging service
  • Skillfully promoted items on beverage lists and restauran specials
  • Display enthusiasm and knowledge about the restaurant's menu and products
  • Routinely support other areas of the restaurant as requested, including answering phone calls and financial transactions for other staff
  • Set dining tables according to type of events and service standards

Education

Graduate - Medical Assisting

Normandy High School
St Louis, MO
05.2018

Skills

  • Healthcare Billing
  • Documenting and Recording Information
  • Knowledge of Community Services and Programs
  • Adaptability
  • Multitasking Abilities
  • Flexible and Adaptable
  • Cash Register Operations
  • Performance Tracking and Evaluations
  • Scheduling and Coordinating
  • Telephone Reception
  • Performing Needs Assessments
  • Customer Transactions
  • Cash Register Operation
  • Operating Telephones
  • Data Entry

Languages

English
Full Professional

Timeline

Healthcare Advisor

UnitedHealthcare
12.2020 - Current

Healthcare Customer Service Representative

Aetna
11.2018 - 12.2020

Server

Waffle House
06.2015 - 11.2018

Graduate - Medical Assisting

Normandy High School

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Mikayla Bozeman