YDANIA DESCHAMPS
Elizabeth,NJ
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Healthcare Advisor
United Healthcare
Bronx
08.2022 - Current
- Assisted with regulatory issues such as compliance.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Oversaw accounting, budgeting, and financial reporting.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to customer calls in a timely manner, ensuring minimal on-hold time.
- Answered constant flow of customer calls with minimal wait times.
- Provided information regarding charge accounts and loyalty programs.
Receptionist
Family Life Academy Charter School
Bronx
09.2021 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Patient Services Coordinator
Parkchester Oral & Maxillofacial Surgery
Bronx
03.2019 - 09.2021
- Contacted insurance company to verify patient coverage, ensuring patients had necessary information prior to visit.
- Demonstrated exceptional customer service to foster a welcoming and professional environment for patients.
- Contacted insurance company to verify patient coverage before visit.
- Sent medical and surgical questionnaire forms to patients, facilitating collection of essential information for accurate treatment planning.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Verified patients' insurance eligibility and benefits coverage through [Action] and [Action].
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Sent medical and surgical questionnaire forms to patients to obtain missing information.
- Called patient to confirm appointment and prepared paperwork, streamlining check-in process and enhancing patient experience.
Customer Service Representative
Amazon
Bronx
02.2017 - 03.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer telephone calls promptly to enhance service efficiency.
- Managed a high volume of customer calls efficiently to maintain service quality.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
High School Diploma -
Bronx Academy High School
Bronx, NY 09.2009 - 06.2012
Skills
- Explaining Policy and Procedures
- Employee Performance Evaluations
- Medical Condition Coding Software
- Healthcare Billing
- Medical Billing and Collections
- Employee Work Scheduling
- Resolving Problems
- Communicating to Patients and Families
- Registration and Scheduling
- Calm and Effective Under Pressure
- Administrative and Office Support
- Gathering Information From Patients
- Customer Experience
Timeline
Healthcare Advisor
United Healthcare
08.2022 - Current
Receptionist
Family Life Academy Charter School
09.2021 - 06.2022
Patient Services Coordinator
Parkchester Oral & Maxillofacial Surgery
03.2019 - 09.2021
Customer Service Representative
Amazon
02.2017 - 03.2019
High School Diploma -
Bronx Academy High School
09.2009 - 06.2012