Mikayla CASCIOLI

Deporre Veterinary Hospital – Bloomfield Hills, MI

Receptionist | Feb 2024 – Present

• Answer incoming calls and emails in a professional and timely manner
• Check clients and patients in and out, ensuring smooth appointment flow
• Scan and organize medical documents for accurate record keeping
• Process payments and assist with scheduling
• Provide problem-solving support for clients and staff

• Give customers fun and friendly service to ensure they have a great experience
• Fulfill online orders
• Complete various tasks in the backroom under time limits with zero errors.
• Work alongside my team to hit deadlines

• Maintain a clean and safe environment for the dogs.
• Prepare their meals and administer medications
• Basic grooming (baths and nails) and provide enrichment/socialization for the dogs.
• Train new employees and volunteers, including teaching standard operating procedures and answering questions.
• Working with the training staff and vet tech to best support the dogs’ care and training and answering any questions the training staff may have about their dog’s behavior in the kennel.

• Responsible for answering the phones, checking guests in and out, scheduling appointments/stays, and processing payments.
• Maintain a clean work area and front desk
• Supervise dog playgroups
• Train new employees