Mikayla Crandell
Surprise,AZ
Summary
Dependable worker with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Dominos's Pizza
Buckeye, Arizona
01.2023 - Current
- Notified customers of delays to decrease calls to support.
- Received daily delivery instructions and route assignments from dispatch.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Presented order bills and collected payments for deliveries.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Handled merchandise in accordance with product handling standards.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Contacted customers prior to delivery to coordinate delivery times.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Crew Member
Rasing Canes Chicken Fingers
Glendale, Arizona
09.2022 - 12.2022
- Organized and restocked supplies to support operations and team productivity.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Maintained safe food handling practices to prevent germ spread.
- Informed customers about daily specials in an engaging manner.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Frontline
Carl’s jr.
Safford, Arizona
06.2022 - 08.2022
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated equipment and machinery according to safety guidelines.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier
Big 5 Sporting Goods
Thatcher, Arizona
04.2022 - 08.2022
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Conducted price checks for special orders or discounts as requested by customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers promptly and responded to questions.
Cashier
Sally Beauty Supply
Safford, Arizona
07.2021 - 08.2021
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Built and maintained productive relationships with employees.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Fountain Worker
Sonic
Thatcher, Arizona
09.2020 - 05.2021
- Performed opening and closing duties such as restocking coolers with soda cans or bottles.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Processed payments on cash register and counted back bills and change to patrons.
- Ensured that all necessary ingredients were available for use during shift.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained safe food handling practices to prevent germ spread.
- Provided excellent customer service to ensure satisfaction.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Restocked beverage supplies as needed throughout the day.
- Resolved customer complaints in a timely manner.
Education
High School Diploma -
Safford High School
Safford, AZ05-2021
Some College (No Degree) - Psychology
Grand Canyon University
Phoenix, AZSkills
- Clear Communication
- Customer Service
- Adaptability and Flexibility
- Attention to Detail
- Handling Complaints
- Customer Relations
- Payment Processing
- Time Management and Prioritization
- Dependable and Cooperative
- Collaboration and Teamwork
- Cash Handling
Timeline
Delivery Driver
Dominos's Pizza
01.2023 - Current
Crew Member
Rasing Canes Chicken Fingers
09.2022 - 12.2022
Frontline
Carl’s jr.
06.2022 - 08.2022
Cashier
Big 5 Sporting Goods
04.2022 - 08.2022
Cashier
Sally Beauty Supply
07.2021 - 08.2021
Fountain Worker
Sonic
09.2020 - 05.2021
High School Diploma -
Safford High School
Some College (No Degree) - Psychology
Grand Canyon University