Mikayla Dove
1105 E Division,IL
Summary
Dynamic Chiropractic Assistant with a proven track record at Freedom Family Chiropractic, enhancing patient retention through exceptional customer service and effective communication. Skilled in data entry and conflict resolution, I foster trust and satisfaction, contributing to increased referrals and a welcoming office environment. Committed to upholding professionalism and confidentiality standards.
Overview
4
4
years of professional experience
Work History
Chiropractic Assistant
Freedom Family Chiropractic
Manhattan, IL
09.2023 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Increased patient retention through exceptional customer service and follow-up communications.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
Barista
Starbucks
Orland Park, IL
08.2021 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Financial Accounting
Moraine Valley Community College
Palos Hills, ILSkills
- Data entry efficiency
- Professionalism and ethics
- Detail-oriented approach
- Conflict resolution strategies
- Phone etiquette maintenance
- Time management mastery
- Organizational skills development
- Microsoft Office Suite
- Marketing and promotion
- Front desk administration
- Billing support
- Patient scheduling
- Flexibility and adaptability
- Data entry
Timeline
Chiropractic Assistant
Freedom Family Chiropractic
09.2023 - Current
Barista
Starbucks
08.2021 - 08.2023
Financial Accounting
Moraine Valley Community College