Mikayla Dunn
Warrensburg,MO
Summary
Bartender/Server with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Bartender
SandStone Country Club
03.2024 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Cross Utilized Agent
Sky West/United Airlines
9 2020 - 2 2022
- Front Office: Booking new customers, managing flight services, logging fuel logs, and maintaining safety and fire logs
- Ramp: Safely bring in planes, check entire fleet for damage, requires loading and unloading all luggage and ensure all customers items are accounted for.
Cocktail Waitress & Bartender
Boot Hill Casino and Resort
04.2021 - 01.2022
- Cocktail Waitress: Interacting with all guests and customers wants and needs
- Ensuring that all guests have exceptional service and that they are always met with a smile
- Bartender: Provide drinks for wait staff, cocktail staff, and guests in a timely manner
- Interacting at a professional level with all co-workers and guests.
VIP server/ Bartender
House of Blues
01.2020 - 03.2020
- POS system knowledge for all sales, incoming reservations, accounting
- Customer Service: provide all guest with the best service in a high-volume environment and learning to handle conflict and managing difficult customers
- Events Coordinating: Booking events, managing seating, and customer complaints.
Server/Bartender
Karbach Brewing Co.
05.2019 - 02.2020
- Events Coordinating: Booking events and high-volume festivals with capacity up to 4k attendees, managing seating, and customer complaints, waiting, serving, and more
- Large business group events: Ensure guest have an exemplary dining/drinking experience
- Lead group tours and have knowledge on the products offered and the process in which they were brewed start to finish.
Cocktail Server
La Reserve Omni Hotel
11.2018 - 05.2019
- Ensure guest have an exemplary dining/drinking experience
- Preparing and delivering special crafted drinks for guest
- Large business group events.
Education
General Educations – High School Diploma -
Dodge City High School
08.2008 - 05.2012
Skills
Adaptability
Communication
Organization
Teamwork
Energetic
Beverage Preparation
Payment Processing
Liquor, beer, and wine knowledge
Basic accounting
Service-oriented mindset
High-volume environment
References
References available upon request
Timeline
Bartender
SandStone Country Club
03.2024 - Current
Cocktail Waitress & Bartender
Boot Hill Casino and Resort
04.2021 - 01.2022
VIP server/ Bartender
House of Blues
01.2020 - 03.2020
Server/Bartender
Karbach Brewing Co.
05.2019 - 02.2020
Cocktail Server
La Reserve Omni Hotel
11.2018 - 05.2019
General Educations – High School Diploma -
Dodge City High School
08.2008 - 05.2012
Cross Utilized Agent
Sky West/United Airlines
9 2020 - 2 2022