Mikayla Fields
Receptionist
Tupelo,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking receptionist position. Offering excellent communication and good judgment.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Political Surveyor
Dynata
Plano, TX
2022.08 - Current
- Obtained updated contact information from all subjects and verified data for accuracy.
- Observed participants and recorded results.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Coded data from participant interviews.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Increased customer satisfaction by resolving issues.
Machine Operator
Omega Motion
Saltillo, MS
2022.02 - 2022.08
- Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Complied with company and OSHA safety rules and regulations.
Warehouse Picker
Diversity Vuteq
Blue Springs, MS
2020.07 - 2021.10
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Compared received packages against shipping documents.
- Picked and packed order items.
- Recorded daily activities for inventory control.
Deli Associate
Walmart
Clarksville, TN
2019.02 - 2020.07
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened carefully to customer instructions and prepared orders according to those preferences.
Customer Service Representative
Concentrix
Clarksville, TN
2019.06 - 2020.03
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer adjustments to maintain financial accounts.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
Assistant Manager
Sonic Drive-in
West Point, MS
2016.09 - 2019.01
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
Education
High School Diploma -
West Point High School
West Point, MS 2014.08 - 2017.05
Skills
Telephone etiquette
Recordkeeping
Inbound and outbound calls
Flexible and Adaptable
Organization and Time Management
OSHA guidelines
Typing 30 wpm
Payment collection
Timeline
Political Surveyor
Dynata
2022.08 - Current
Machine Operator
Omega Motion
2022.02 - 2022.08
Warehouse Picker
Diversity Vuteq
2020.07 - 2021.10
Customer Service Representative
Concentrix
2019.06 - 2020.03
Deli Associate
Walmart
2019.02 - 2020.07
Assistant Manager
Sonic Drive-in
2016.09 - 2019.01
High School Diploma -
West Point High School
2014.08 - 2017.05