Summary
Overview
Work History
Education
Skills
Timeline
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Mikayla Haegele

St Louis,MO

Summary

Dynamic Senior Care Coordinator at Phoenix Home Care & Hospice with a proven track record in care planning and enhancing patient satisfaction. Skilled in medication management and fostering teamwork, I successfully navigated complex cases and mentored junior staff, ensuring seamless care transitions and improved resource utilization.

Overview

6
6
years of professional experience

Work History

Senior Care Coordinator

Phoenix Home Care & Hospice
10.2022 - Current
  • Established strong relationships with patients and families, fostering trust and open communication regarding their care needs.
  • Collaborated with various healthcare departments to optimize senior care resource allocation and utilization.
  • Enhanced patient satisfaction by efficiently coordinating care plans and services for seniors.
  • Coordinated community outreach initiatives to raise awareness about available senior care services and resources.
  • Maintained detailed records of patient progress, facilitating accurate reporting and efficient information sharing within the team.
  • Mentored junior care coordinators, promoting professional growth among team members.
  • Navigated complex insurance policies on behalf of patients, guiding them through coverage details and options for financial assistance when needed.
  • Streamlined communication between interdisciplinary teams to ensure seamless care transitions for patients.
  • Managed complex cases involving multiple stakeholders, ensuring all parties were informed of relevant updates or changes in the plan of care.

Substitute Teacher

Hancock School District
01.2021 - 10.2022
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.

Store Manager

Paradise Beach Shop
04.2019 - 10.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

High School Diploma -

Seckman Senior High School
Imperial, MO
05.2018

Skills

  • Care planning
  • Medication management
  • Healthcare regulations
  • Cultural history
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Excellent communication

Timeline

Senior Care Coordinator

Phoenix Home Care & Hospice
10.2022 - Current

Substitute Teacher

Hancock School District
01.2021 - 10.2022

Store Manager

Paradise Beach Shop
04.2019 - 10.2021

High School Diploma -

Seckman Senior High School

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Mikayla Haegele