Mikayla Himmelheber
Delray Beach,FL
Summary
Enthusiastic worker offering demonstrated success of driving customer satisfaction in both serving and bartending roles. Highly motivated and will provide timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals. Keeping customers happy and supporting team success are number one priority.
Overview
5
5
years of professional experience
Work History
Cocktail Waitress/Bottle Service Waitress
SALT7
Delray Beach, FL
03.2022 - 02.2023
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Calculated charges, issued table checks and collected payments from customers.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Barista/Bartender/Floor Manager
Saquella Cafe
Boca Raton, FL
02.2021 - 01.2022
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Bartender
Tilted Kilt Pub & Eatery
Boca Raton, FL
06.2018 - 08.2019
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Upsold customers from shelf to premium brands to help boost sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Education
Some College (No Degree) - Interior Design
Palm Beach State College
Lake Worth, FLSkills
- Teamwork and Professionalism
- Mixology Techniques
- Cleaning and Sanitizing
- Beverage Knowledge
- Food and Beverage Service
- Multitasking and Prioritization
Timeline
Cocktail Waitress/Bottle Service Waitress
SALT7
03.2022 - 02.2023
Barista/Bartender/Floor Manager
Saquella Cafe
02.2021 - 01.2022
Bartender
Tilted Kilt Pub & Eatery
06.2018 - 08.2019
Some College (No Degree) - Interior Design
Palm Beach State College
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