Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Mikayla Hoffman

Wylie

Summary

Driven and adaptable professional with a strong foundation in customer service, team collaboration, and high-performance environments. Recognized for excellent communication skills, a dependable work ethic, and the ability to foster positive, goal-oriented workplaces. A recent graduate of The University of Texas at Dallas, with over 18 years of competitive athletics experience, brings a unique blend of discipline, leadership, and resilience to the professional world. Proven ability to thrive in fast-paced settings, deliver results under pressure, and contribute meaningfully to cross-functional teams.

Overview

4
4
years of professional experience

Work History

Executive Development Intern

H-E-B
San Antonio
05.2025 - 08.2025
  • Contributed to the creation of a company-wide Officer Onboarding Framework by conducting interviews with senior leaders, and synthesizing qualitative insights.
  • Evaluated executive education strategies and prioritized AI learning opportunities tailored to leadership development.
  • Developed presentation materials and summary documents to support strategic onboarding initiatives.
  • Created implementation resources, templates, and communication tools for pilot programs and framework activation.

Seasonal Stylist

Kendra Scott
Allen
11.2022 - 01.2025
  • Delivered high-level customer service by effectively communicating store policies, pricing, and warranty information.
  • Supported in-store visual merchandising by designing and maintaining eye-catching product displays and front-of-store tables to enhance foot traffic and customer engagement.
  • Collaborated with team members to achieve daily sales goals and maintain a welcoming, high-energy retail environment.
  • Curated, personalized jewelry-styling experiences for clients by considering their unique preferences, wardrobes, and special occasions.

Store Operation Intern

H-E-B
Allen
05.2024 - 09.2024
  • Assisted in creating and implementing operational policies and procedures.
  • Analyzed performance and sales data to identify improvement opportunities in day-to-day store operations.
  • Compiled insights from multiple sources into actionable reports for senior leadership.
  • Participated in planning sessions and operational meetings to support strategic store initiatives.

Front Desk Receptionist

Ninja Nation
Murphy
07.2022 - 09.2023
  • Delivered exceptional customer service to create a welcoming and engaging environment for guests of all ages.
  • Operated the point-of-sale system to efficiently process transactions, take orders, and handle cash and card payments with accuracy.
  • Scheduled client appointments and managed visitor bookings to ensure smooth daily operations and optimized facility usage.
  • Answered and directed incoming calls, provided accurate information, and routed inquiries to appropriate departments or personnel.

Fulfillment Associate

Target
Wylie
11.2021 - 01.2022
  • Verified customer orders for accuracy and completeness, ensuring all products and quantities matched order specifications.
  • Prepared and packaged merchandise according to company standards and customer delivery requirements to ensure safe and efficient transit.
  • Utilized warehouse management systems (WMS) to track inventory levels, update order statuses, and maintain accurate shipping records.
  • Assisted in staging and loading orders for delivery, adhering to safety protocols, and optimizing space utilization during transport preparation.

Education

Bachelor of Science - Business Administration

The University of Texas At Dallas
Dallas, TX
05-2025

Some College (No Degree) - Business

North Central Texas College
Gainesville, TX

Skills

  • Leadership & Team Development
  • Cross-Functional Collaboration
  • Project & Schedule Management
  • Verbal & Written Communication
  • Executive Support & Stakeholder Engagement
  • Customer Experience Optimization
  • Strategic Planning & Problem Solving
  • Office & Administrative Operations
  • Data Organization & Process Improvement
  • Relationship Building & Interpersonal Skills

Personal Information

Willing To Relocate: Yes

Timeline

Executive Development Intern

H-E-B
05.2025 - 08.2025

Store Operation Intern

H-E-B
05.2024 - 09.2024

Seasonal Stylist

Kendra Scott
11.2022 - 01.2025

Front Desk Receptionist

Ninja Nation
07.2022 - 09.2023

Fulfillment Associate

Target
11.2021 - 01.2022

Bachelor of Science - Business Administration

The University of Texas At Dallas

Some College (No Degree) - Business

North Central Texas College

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