MiKayla Jackson
Spring Hill,TN
Summary
Detail-oriented Accounts Receivable professional with 10 years of experience supporting healthcare and high-volume corporate environments. Proven ability to process and post payments, manage aged AR, research insurance claims, and meet strict weekly and monthly production goals. Strong knowledge of revenue cycle processes, insurance billing, EOBs, cash posting, and denial management. Highly proficient in Excel and multiple billing systems, with a reputation for accuracy, time management, and collaborative communication.
Overview
9
9
years of professional experience
Work History
Accounts Receivable/Medical Billing
OptumHealth
Phoenix, AZ
11.2020 - 12.2025
- Processed and posted accounts receivable payments from multiple insurance payers within established turnaround times (TAT), ensuring accuracy and compliance with internal SOPs.
- Submitted, reviewed, and transmitted medical claims using electronic and paper billing systems, supporting full revenue cycle workflows.
- Researched denied, rejected, and unpaid claims; prepared and submitted appeals with supporting medical documentation.
- Reviewed insurance remittances and EOBs for accuracy and completeness; resolved discrepancies by contacting insurance providers as needed.
- Managed aged AR by identifying trends, escalating issues appropriately, and ensuring timely follow-up within standard billing cycle timeframes.
- Utilized Excel and computer-based tools, including macros and multi-system platforms, to track production, reconcile accounts, and improve processing efficiency.
- Communicated with leadership and cross-functional teams to ensure accurate, timely posting and resolution of remittance issues.
- Demonstrated flexibility in managing changing priorities while maintaining accuracy and service level expectations.
Accounts Receivable Specialist
CVS Healthcare
Phoenix, AZ
10.2016 - 10.2020
- Supported accounts receivable and financial operations in a high-volume corporate environment.
- Processed payments, reviewed billing data, and assisted with reconciliation of customer and vendor accounts.
- Identified posting errors, payment variances, and trends; collaborated with internal teams to resolve issues efficiently.
- Maintained organized financial records and documentation in compliance with established procedures.
- Applied basic financial principles and technical capabilities to complete routine AR and administrative tasks under direct supervision.
- Utilized Excel and internal systems to track account activity, prioritize workloads, and meet deadlines.
- Demonstrated strong organizational skills and the ability to independently manage assigned tasks while meeting productivity expectations.
Education
High School Diploma -
James H. Groves
Newark, DE05.2016
Skills
Accounts Receivable (AR) Processing & Cash Posting
Insurance Claims, EOBs & Remittance Posting
Medical Billing & Revenue Cycle Management
Denial Research, Appeals & Follow-Ups
Aged AR Management & SOP Compliance
Excel (Advanced: VLOOKUP, Pivot Tables, Macros)
Billing Software & Multi-System Navigation
ICD-10 & Medical Terminology (Working Knowledge)
Payment Reconciliation & Discrepancy Resolution
Production Goal & TAT Compliance
Strong Written & Verbal Communication
Time Management & Independent Work
Timeline
Accounts Receivable/Medical Billing
OptumHealth
11.2020 - 12.2025
Accounts Receivable Specialist
CVS Healthcare
10.2016 - 10.2020
High School Diploma -
James H. Groves