Mikayla Jarman
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
McDonald's
08.2021 - Current
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Education
No Degree - Criminology
The University of West Florida
Pensacola, FL05.2027
High School Diploma -
West Florida High School/Technical
Pensacola, FL05.2023
Skills
- Production Scheduling
- Decision-making capabilities
- Creative Problem-Solving
- Assigning Work
- Conflict Resolution
- POS System Operation
- Role Modeling
- Strong verbal and written communication
- Training Assistance
- Professional Appearance
- Rules Enforcement
- Customer Service Management
Certification
Servsafe certification- 2023-2028
911 dispatch certification- 2023-2025
Girl Scouts of America
Cadet, Senior
Timeline
Shift Leader
McDonald's
08.2021 - Current
No Degree - Criminology
The University of West Florida
High School Diploma -
West Florida High School/Technical
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