Cashier
- Resolved customer complaints promptly and efficiently.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Answered phone calls to assist customers with questions and orders.
- Conducted price checks for special orders or discounts as requested by customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Issued receipts, refunds, credits or change due to customers.
- Discounted purchases by scanning and redeeming coupons.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.