Summary
Work History
Education
Skills
Languages
Timeline
Generic

Mikayla Jones

Gainesville,Virginia

Summary

Proven Cashier at Lowe's, adept in complaint resolution and payment processing, ensuring customer satisfaction through efficient service and empathy. Excelled in handling credit and cash transactions, boosting customer loyalty by promoting a positive shopping experience. Skilled in time management and returns processing, consistently delivering high-quality service. Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.

Work History

Cashier

Lowe's
Gainesville, VA
08.2024 - 01.2025
  • Resolved customer complaints promptly and efficiently.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.
  • Answered phone calls to assist customers with questions and orders.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Issued receipts, refunds, credits or change due to customers.
  • Discounted purchases by scanning and redeeming coupons.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.

Education

Some College (No Degree) -

Northern Virginia Community College
Annandale, VA

Bachelor in Health Science - Kinesiology

George Mason University
Fairfax, VA

Skills

  • Product restocking
  • Returns processing
  • Time management skills
  • Complaint resolution
  • Refunds and exchanges
  • Cash register operation
  • Payment processing
  • Patience and empathy
  • Credit and cash transactions
  • Checkout monitoring

Languages

Spanish
Limited
american sign language
Limited

Timeline

Cashier

Lowe's
08.2024 - 01.2025

Some College (No Degree) -

Northern Virginia Community College

Bachelor in Health Science - Kinesiology

George Mason University
Mikayla Jones