Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mikayla Justice

Forney,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Energetic and committed to maintaining professional relationships to increase profitability, drive business results, and boost sales.

Overview

5
5
years of professional experience

Work History

Waitress

Cheddars Scratch Kitchen
11.2023 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Waitress / Bartender

Longhorn Steakhouse-
07.2022 - 10.2023
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.

Assistant Manager

Riversong Spa & Salon
06.2021 - 07.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage, call-outs, and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.


Waitress

Perkins Restaurant & Bakery
04.2019 - 09.2022
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Managed 10+ tables each shift due to staffing shortage.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Sales Associate/ Senior Advocate

Cricket Wireless
03.2019 - 04.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

General

Jefferson City High School
Jefferson City, MO
12.2017

Skills

  • Marketing-Social Media Outreach
  • Computer Technology- Google platforms /Communication platforms
  • Verbal and Written communication skills
  • Adaptability
  • Interpersonal skills
  • Creativity

Accomplishments

  • Supervised team of 10 staff members.
  • Achieved being 1st place in company, for 2 months by completing and exceeding sales goals with accuracy and efficiency.

Timeline

Waitress

Cheddars Scratch Kitchen
11.2023 - Current

Waitress / Bartender

Longhorn Steakhouse-
07.2022 - 10.2023

Assistant Manager

Riversong Spa & Salon
06.2021 - 07.2022

Waitress

Perkins Restaurant & Bakery
04.2019 - 09.2022

Sales Associate/ Senior Advocate

Cricket Wireless
03.2019 - 04.2021

General

Jefferson City High School

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Mikayla Justice