Mikayla Kates
Yuba City,CA
Summary
Adept at enhancing operational efficiency and customer satisfaction, my service in the Air Force honed my interpersonal and time management skills, while roles at Dick’s Sporting Goods and Hastings Entertainment Inc underscored my customer service excellence and organizational abilities. Achieved significant improvements in work efficiency and customer engagement, leveraging strong multitasking and communication skills.
Overview
9
9
years of professional experience
Work History
Prophylaxis Technician
Air Force
Beale AFB
01.2018 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
Sales Associate
Dick’s Sporting Goods
Richmond, IN
08.2017 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Bookseller
Hastings Entertainment Inc
Richmond, IN
05.2015 - 08.2015
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Improved overall store appearance through regular cleaning tasks, restocking, and attention to detail, contributing to a positive shopping experience for customers.
Education
Bachelor Of Arts - Japanese Studies
Ball State University
Muncie, IN05.2017
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking
- Written/Verbal Communication
- Customer interaction
- Product Recommendations
- Reading Comprehension
- Literary knowledge
- Organizational abilities
Timeline
Prophylaxis Technician
Air Force
01.2018 - Current
Sales Associate
Dick’s Sporting Goods
08.2017 - 12.2017
Bookseller
Hastings Entertainment Inc
05.2015 - 08.2015
Bachelor Of Arts - Japanese Studies
Ball State University