- Enjoying the art of baking and pastry-making, experimenting with recipes
- Animal Care
Mikayla King
Las Vegas,NV
Summary
Customer-focused professional willing to go the extra mile to meet customer needs. Proven track record at Southwest Airlines, Demonstrated ability to enhance customer satisfaction and resolve complaints efficiently, outstanding communication skills. Skilled in adapting at positive experiences in high-volume settings.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
11.2022 - Current
- Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues. Works in a cooperative spirit to ensure the success of our Company
Kennel Technician
Hayfield Animal Hosptial
07.2022 - 12.2022
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
Restaurant Hostess
Clyde's Restaurant
03.2020 - 05.2021
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Education
High School Diploma -
Hayfield Highschool
Alexandria, VA05-2021
Skills
- Outstanding communication skills
- Problem solving
- Safety monitoring
- Customer complaint resolution
Interests
Timeline
Customer Service Agent
Southwest Airlines
11.2022 - Current
Kennel Technician
Hayfield Animal Hosptial
07.2022 - 12.2022
Restaurant Hostess
Clyde's Restaurant
03.2020 - 05.2021
High School Diploma -
Hayfield Highschool
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