Open To Work
Mikayla McBride
Pueblo,CO
Summary
Competent Account Care Specialist bringing 10 years of experience handling accounts receivable functions. Exemplary skill in rapport building, time management, and innovative and creative thinking. Recognized for effective leadership with consistent achievement of objectives.
Overview
12
12
years of professional experience
Work History
Account Manager
T-Mobile
Colorado Springs, Colorado
06.2016 - Current
- Provide services to customers, such as order placement or account information
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
- Calculate and quote charges for services
- Promote company products, services, and savings plans when appropriate
- Provide technical support with out-of-the-box solutions
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Managed 35+ calls per day with low call resolution time
- Provide technical support for fiber internet related questions and concerns
- Contact customers to respond to inquiries or to notify them of ticket investigation results or any planned adjustments.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of calls while supporting customer care, technical support, and fiber support.
- Promoted through multiple lines of business with 10 years of experience
- Provided interim support/ supervisory roles for all lines of business while providing feedback and implementation of resolution based results
Assistant Manager
Taco Bell
Colorado Springs, Colorado
08.2013 - 06.2016
- Verify that prepared food meets requirements for quality and quantity
- Order and take delivery of supplies
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management
- Train or instruct employees in job duties or company policies or arrange for training to be provided
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities or evaluate performance
- Recruit, interview, and select employees
- Prepare and issue work schedules, deadlines, and duty assignments for office and administrative staff
- Analyze financial activities and provide input into budget planning and preparation processes.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Bachelor of Arts - Public Relations and Communications
University of Arizona Global
ChandlerSkills
- Interpersonal Skills
- Customer Satisfaction
- Adaptability
- Digital Proficiency
- Media Relations & Networking
- Innovative Thinking
- Time Management
Personal Information
Title: Account Care Specialist
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridSalary Range
$26/hr - $1000/hrTimeline
Account Manager
T-Mobile
06.2016 - Current
Assistant Manager
Taco Bell
08.2013 - 06.2016
Bachelor of Arts - Public Relations and Communications
University of Arizona Global