MiKayla McCants
Hoover
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Motivated paraprofessional offers lesson reinforcement, student supervision and report creation expertise paired with outstanding communication and multitasking abilities. Responsible and versatile professional with several years of experience delivering specialized educational assistance to students and teachers. Recognized for attentiveness to physical, emotional, intellectual and social needs of each student.
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
6
6
years of professional experience
Work History
Server
Olive Garden
Hoover
06.2025 - Current
- Provided excellent customer service to enhance dining experiences.
- Managed order accuracy and timely delivery to tables.
- Collaborated with kitchen staff to ensure efficient meal preparation.
- Resolved customer complaints promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Paraprofessional
ESS/Kelly
Hoover
01.2024 - 05.2026
- Assisted teachers with classroom management and student engagement activities.
- Supported students with special needs in academic and social settings.
- Collaborated with educators to develop individualized learning plans for students.
- Implemented instructional strategies to enhance student learning experiences.
- Participated in professional development workshops to improve instructional skills.
- Assisted teachers with planning and preparing lessons for students.
- Utilized effective communication strategies when interacting with diverse populations.
Customer Service Staff
08.2022 - 08.2023
- Managed over $15,000 cash and card transactions daily.
- Trained new employees and handled very stressful situations.
- Oversee and supervisor the front end such as cashiers and baggers.
- Key achievement: Sold multiple vaults and headstones.
Food Server
Arby’s
08.2020 - 11.2021
- Handled customer service orders, modified orders to fix suit customer needs.
- Managed over 300 cash and card transactions daily.
- Trained 3 new employees and handled very stressful situations.
Cemetery Secretary
George Washington Carver Memorial Gardens
01.2021 - 05.2021
- Handled customer requests and complaints.
- Assist with data entry of cemetery records.
- Key achievement: Sold multiple vaults and headstones.
Education
B.A - Nursing
University of Alabama at Birmingham
Skills
- Excellent people skills
- Ability to work under pressure
- Customer Service
- Great Communication Skills
- Excellent memory
- Excellent with importing data
- Effective communication
- Team collaboration
- Time management
- Instructional strategies
- Data entry
- Positive guest interactions
- Sales expertise
- Shift management
- Problem solving
- Schedule management
- Administrative support
- Office administration
- Phone reception
Timeline
Server
Olive Garden
06.2025 - Current
Paraprofessional
ESS/Kelly
01.2024 - 05.2026
Customer Service Staff
08.2022 - 08.2023
Cemetery Secretary
George Washington Carver Memorial Gardens
01.2021 - 05.2021
Food Server
Arby’s
08.2020 - 11.2021
B.A - Nursing
University of Alabama at Birmingham