Tyler Veltkamp
Greenville,NC
Summary
As an enthusiastic and reliable professional, I take pride in providing excellent customer service and creating memorable experiences for customers. I am skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. I maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Server
Pitt Street Brewing Company
06.2021 - Current
- Served beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage tabs, and handle merch sales.
- Cultivated close relationships with regular customers.
- Maintained clean and organized seating areas to uphold brewery cleanliness standards.
Store Manager
STARBUCKS COFFEE COMPANY
01.2020 - 06.2021
- Managed inventory control, cash control, and scheduling for all employees in my store.
- Managed a staff of 25-30 Baristas and Shift Supervisors successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Held regular meetings with staff to inform them of upcoming releases, changes, or promotions.
Shift Supervisor
STARBUCKS COFFEE COMPANY
12.2015 - 01.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Barista
STARBUCKS COFFEE COMPANY
04.2015 - 12.2015
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Education
Associate of Applied Science - Cyber Security
Pitt Community College
Winterville, NC12.2024
Skills
- Excellent People Skills
- Excellent Communication Skills
- Management Experience
- Fast Learner
Timeline
Server
Pitt Street Brewing Company
06.2021 - Current
Store Manager
STARBUCKS COFFEE COMPANY
01.2020 - 06.2021
Shift Supervisor
STARBUCKS COFFEE COMPANY
12.2015 - 01.2020
Barista
STARBUCKS COFFEE COMPANY
04.2015 - 12.2015
Associate of Applied Science - Cyber Security
Pitt Community College
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