MiKayla McClendon
Marana,AZ
Summary
Team-oriented professional with clear communication skills and problem-solving leadership, proven across several combat tours. Thoughtful leader with versatility in collaboration with service members and trainees from diverse backgrounds. Strategic planner with thorough knowledge of complex processes and procedures governing base and event safety.
Overview
7
7
years of professional experience
Work History
Case Manager
Core Civic
Marana, AZ
05.2022 - Current
- Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
- Applied non-violent response tools and physical restraint during problematic situations.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Facilitated communication between inmates and facility staff, including relaying requests and grievances.
- Participated in professional development activities related to case management best practices.
- Developed individualized care plans with input from inmates and their families.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Utilized case management software and databases for efficient information tracking.
- Adhered to ethical principles and standards to protect inmates' confidential information.
- Assisted inmates in setting realistic goals and developing action plans.
- Managed caseloads effectively, ensuring timely documentation and reporting.
Military Police
United States Navy
Marana, AZ
06.2018 - Current
- Administered first aid and emergency medical treatment to injured persons until medical personnel arrived.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Trained junior personnel on proper police procedures including responding to emergency situations and use of force policies.
- Investigated criminal activities, collected evidence, and prepared detailed reports for military prosecutors.
- Maintained accountability of government-issued weapons and equipment issued to unit personnel.
- Monitored and investigated suspicious persons, situations and unusual activities.
- Inspected vehicles entering and leaving the installation for contraband or weapons.
- Patrolled military base and surrounding areas to prevent unauthorized access and detect criminal activity.
- Maintained detailed records and logs of all incidents and actions taken during shifts.
- Provided escorts for dignitaries visiting the installation or transporting classified material off post.
- Managed CCTV, access control, security lighting, gate systems and incident management systems.
Correctional Officer
Newton County Sheriff's Office
Marana, Arizona
07.2021 - 05.2022
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Inspected cells and other areas for contraband and safety hazards.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Applied non-violent response tools and physical restraint during problematic situations.
- Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Supervised inmate activities, including meals, recreation times, and work assignments.
- Facilitated communication between inmates and facility staff, including relaying requests and grievances.
Education
Bachelor of Science - Criminal Justice
Missouri Southern State University
Joplin, MO05-2024
Associate of Science - Criminal Justice
Crowder College
Neosho, MO05.2017
Skills
- Conflict resolution
- Effective communication
- Emergency response
- Data entry
- Team collaboration
- Record keeping
- Basic first aid
- Shift scheduling
- Staff management
- Decision-making
- Team leadership
- Goal setting
- Employee onboarding
- Disciplinary techniques
- Customer service
- Risk management
- Professionalism
- Documentation and reporting
- Technical troubleshooting
- Microsoft 365
- Detail orientation
- OneDrive for business
- SharePoint development
References
William Young: +1 (931) 255-0145
Talisa Heffernan: +1 (520) 704-5080
Cadence Cantrell: +1 (562) 706-4725
Timeline
Case Manager
Core Civic
05.2022 - Current
Correctional Officer
Newton County Sheriff's Office
07.2021 - 05.2022
Military Police
United States Navy
06.2018 - Current
Bachelor of Science - Criminal Justice
Missouri Southern State University
Associate of Science - Criminal Justice
Crowder College