Mikayla Neely
Alvaton,KY
Summary
Knowledgeable cashier with solid background in hospitality and customer service. Successfully ensured guest satisfaction through seamless coordination and attentive service. Demonstrated exceptional interpersonal skills and adaptability in dynamic environments.
Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Hostess/Cashier
Shin Yuki Japanese Restaurant
02.2023 - Current
- Answered phone calls to take orders, give information and document reservations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Hostess
Sonny's BBQ
06.2022 - 02.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Retail Sales Associate Cashier
Tuesday Morning
08.2021 - 01.2022
- Participated in ongoing training programs for personal development within the retail industry.
- Managed daily production schedules to ensure timely delivery of fresh products to retail locations.
- Maintained a well-organized stockroom, ensuring easy access to products for retail staff.
- Maintained a thorough knowledge of retail products, enabling effective client consultations and support.
- Delivered high-quality graphic designs for various industries such as retail, healthcare, finance, technology, and hospitality.
Education
Bachelor of Science - Finance With Analyst Concentration
Western Kentucky University
Bowling Green, KY05-2028
High School Diploma -
Greenwood High School
05-2023
Skills
- Customer service
- Effective multitasking
- Teamwork and collaboration
- Stocking and receiving
- Time management skills
- Cash handling
- Stock replenishment
- Guest engagement
Languages
English
Full Professional
Timeline
Hostess/Cashier
Shin Yuki Japanese Restaurant
02.2023 - Current
Hostess
Sonny's BBQ
06.2022 - 02.2023
Retail Sales Associate Cashier
Tuesday Morning
08.2021 - 01.2022
High School Diploma -
Greenwood High School
Bachelor of Science - Finance With Analyst Concentration
Western Kentucky University
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