Mikayla Neely
Alvaton,KY
Summary
Proven team player with a track record of enhancing guest experiences at Yuki Japanese by leveraging exceptional customer service and effective multitasking skills. Excelled in a fast-paced environment, significantly reducing wait times and training new staff, showcasing strong collaboration and organizational abilities. Proficient in stocking and maintaining a welcoming atmosphere, consistently achieving high standards of service.
Overview
3
3
years of professional experience
Work History
Hostess/Cashier
Shin Yuki Japanese Restaurant
02.2023 - Current
- Answered phone calls to take orders, give information and document reservations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Hostess
Sonny's BBQ
06.2022 - 02.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Retail Sales Associate Cashier
Tuesday Morning
08.2021 - 01.2022
- Participated in ongoing training programs for personal development within the retail industry.
- Managed daily production schedules to ensure timely delivery of fresh products to retail locations.
- Maintained a well-organized stockroom, ensuring easy access to products for retail staff.
- Maintained a thorough knowledge of retail products, enabling effective client consultations and support.
- Delivered high-quality graphic designs for various industries such as retail, healthcare, finance, technology, and hospitality.
Education
High School Diploma -
Greenwood High School
Bowling Green, KY05-2023
Skills
- Customer service
- Effective multitasking
- Teamwork and collaboration
- Stocking and receiving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Hostess/Cashier
Shin Yuki Japanese Restaurant
02.2023 - Current
Hostess
Sonny's BBQ
06.2022 - 02.2023
Retail Sales Associate Cashier
Tuesday Morning
08.2021 - 01.2022
High School Diploma -
Greenwood High School
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