Mikayla Nelson-Clement
Philadelphia,PA
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess
Live Casino
06.2022 - 10.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Retail Sales Associate
Primark
06.2021 - 11.2021
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
Food Service Worker
Fred's Water Ice
07.2020 - 08.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
Daycare Worker
Little Miss Muffins Learning Academy
07.2017 - 09.2019
- Taught children to organize toys, wash hands and share by leading by example.
- Encouraged good behaviors using positive reinforcement methods.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
High School Diploma -
Central High School
Philadelphia, PA06.2022
Skills
- Dining Crew Workflow Optimization
- Front- and Back-Of-House Coordination
- Active Listening and Communication
- Safety and Cleanliness Standards
- Working with Diverse People
- Group and Individual Care
Certification
- RAMP Certification Training - June 2022 - June 2024
Timeline
Hostess
Live Casino
06.2022 - 10.2022
Retail Sales Associate
Primark
06.2021 - 11.2021
Food Service Worker
Fred's Water Ice
07.2020 - 08.2021
Daycare Worker
Little Miss Muffins Learning Academy
07.2017 - 09.2019
High School Diploma -
Central High School