Mikayla Norman
Jacksonville
Summary
Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated. Pursuing a similar position where problem-solving abilities will be valued. Quick responder and innovator who is personable, organized, and self-reliant in identifying solutions to bring high-reliability projects to a successful conclusion. Prioritizing, completing multiple tasks at once, and following through on objectives are all skills I possess.
Overview
7
7
years of professional experience
Work History
Claims Account Representative
DCM SERVICES
01.2024 - Current
- Expedited insurance claims processing for patients by submitting complete and accurate documentation to insurance companies.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
Technical Support
Kelly connect
05.2021 - 12.2023
- Carried out first-level core troubleshooting on software system issues and provided precise technical solutions
- I'm in charge of creating new user accounts and profiles, as well as dealing with password issues
- Work on a task until it is completed (or referred to third parties, if necessary)
- Handled critical issues by referring user issues to senior analysts, specialists, supervisors, or other support groups when additional assistance was needed.
- Contacted customers to assess satisfaction and current needs.
- Developed presentations showcasing product offerings tailored specifically to individual client needs, driving interest in our services furthering the closing process effectively.
Insurance Representative
Concentrix
01.2020 - 04.2021
- Assessed existing coverage and aligned new products and services with long-term goals to determine financial needs
- Gave out product samples, answered questions, and assisted customers in finding what they needed
- Spent a lot of time with each customer, going over and explaining documents to make sure they understood everything they needed to know
- Assisted customers in completing insurance applications while liaising between the company and the client
Payment Specialist
Complete Recovery Corporation
02.2018 - 01.2021
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Handled a high volume of inbound calls related to delinquent account reconciliation
- Contacted clients who were behind on payments to set up payment plans and discuss restructuring options
Education
High School -
Biscayne High School
Jacksonville, FL01.2018
Skills
- Customer service
- Problem resolution
- Self-motivated
- Customer service expert
- Team Leadership
Timeline
Claims Account Representative
DCM SERVICES
01.2024 - Current
Technical Support
Kelly connect
05.2021 - 12.2023
Insurance Representative
Concentrix
01.2020 - 04.2021
Payment Specialist
Complete Recovery Corporation
02.2018 - 01.2021
High School -
Biscayne High School
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