Mikayla Palmer
New Braunfels,TX
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
10
10
years of professional experience
2017
2017
years of post-secondary education
Work History
Server/Cook/Manager on Duty
Lettuce Indulge
Denison, Texas
11.2024 - 07.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Managed table assignments and ensured timely service.
- Implemented feedback from customers to improve service quality and menu offerings.
- Oversaw compliance with safety regulations and company policies consistently.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
Server
Old Iron Post
Sherman, TX
09.2024 - 07.2025
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders using point-of-sale system efficiently.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area during service shifts.
- Assisted in training new servers on menu items and service standards.
- Processed payments accurately and managed cash register operations effectively.
- Handled customer inquiries and resolved issues to enhance dining experience.
- Supported team members during peak hours to optimize workflow and service speed.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Carhop/Manager
Sonic Drive In
Denison, Texas
07.2019 - 10.2024
- Delivered food and beverages to customers in a timely manner.
- Maintained cleanliness and organization of service area and equipment.
- Assisted in training new carhops on procedures and customer service.
- Handled cash transactions and processed payments securely.
- Delivered food orders to customers in a timely manner with a friendly attitude.
- Communicated effectively with co-workers regarding order status or customer requests.
- Took orders, prepared foods and processed payments in full-service establishment.
- Provided excellent customer service by answering questions promptly and courteously resolving any customer complaints quickly and professionally.
- Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
- Participated in team meetings to discuss service improvements and customer feedback.
- Trained and supervised staff to enhance customer service skills.
Server
IHOP
Denison, Texas
10.2015 - 05.2019
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders using point-of-sale system efficiently.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Prepared checks, itemizing total meal costs and taxes.
- Filled condiments and napkin containers during slack periods.
Education
General Educatuon Dev. Diploma
Denison, TexasSome College (No Degree) - Psychology
Grayson College
Denison, TXSkills
- Customer service
- Point-of-sale operation
- Food safety compliance
- Team leadership
- Conflict resolution
- Time management
- Cash handling
- Communication skills
- Problem solving
- Workflow coordination
- Staff supervision
- Positive guest interactions
- Hospitality service expertise
- Upselling techniques
- Shift management
Timeline
Server/Cook/Manager on Duty
Lettuce Indulge
11.2024 - 07.2025
Server
Old Iron Post
09.2024 - 07.2025
Carhop/Manager
Sonic Drive In
07.2019 - 10.2024
Server
IHOP
10.2015 - 05.2019
General Educatuon Dev. Diploma
Some College (No Degree) - Psychology
Grayson College