MIkayla Payne
Cleveland,OH
Summary
Motivated and creative Promotional Communications student with strong communication skills, strategic thinking, and a passion for brand storytelling. Seeking dynamic marketing or public relations role to contribute to innovative campaigns and enhance brand visibility through effective promotional strategies.
Overview
5
5
years of professional experience
Work History
Customer Service
Ohio Pie Co.
Rocky River, OH
11.2022 - Current
- Successfully trained and equipped new hires with crucial skills needed for a fast-paced customer service environment.
- Courteously and professionally handles customer inquiries and suggestions.
- Competently performs all Cashier related duties (i.e., ordering, operating the Point-of-Sale System, etc.)
- Demonstrates understanding and adherence to closing procedures
- Maintains a consistent focus on cleanliness and food safety.
Team Leader
Chick-fil-A
Sandusky, OH
01.2020 - 08.2022
- Managed a team of employees, ensuring adherence to documented processes and standards
- Collaborated with managers to develop a streamlined and efficient shift operation plan.
- Participated in leadership meetings to provide valuable input that aided in training procedures.
- Increased productivity and maintained quality standards through performance monitoring and feedback
- Actively listened to customers, addressed concerns promptly, and escalated significant issues to supervisor
- Executed cashier responsibilities proficiently, including ordering and operating the Point-of-Sale System.
- Provided team members with high-quality and efficient service to set a positive example.
Education
Some College (No Degree) - Promotional Communications
Cleveland State University
Cleveland, OHSkills
- Attention to Detail
- Organization
- Enthusiasm
- Problem Solving
- Editing and proofreading
- Teamwork and Collaboration
- Communications Strategies
- Multimedia storytelling
- Adobe Systems Creative Cloud
Timeline
Customer Service
Ohio Pie Co.
11.2022 - Current
Team Leader
Chick-fil-A
01.2020 - 08.2022
Some College (No Degree) - Promotional Communications
Cleveland State University
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