Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Illume Cosmetic Surgery & MedSpa
09.2024 - Current
Delivered excellent patient experiences and direct care.
Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Engaged with patients to provide critical information.
Greeted and assisted patients with check-in procedures.
Trained new staff on filing, phone etiquette and other office duties.
Helped address client complaints through timely corrective actions and appropriate referrals.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Medical Assistant/Front Desk Receptionist
Milwaukee Advanced Foot & Ankle Clinic
09.2023 - 05.2024
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional way.
Maintained inventory logs and restocked exam rooms when needed.
Verify Insurance
Created custom foot molded inserts.
Assisted the doctors while in the room with patients .
Took x-rays of patients foot/ ankle when needed.
Fit patients for DME.
Collected samples from patients for laboratory testing purposes.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Organized patient charts before each day's clinic sessions began.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Provided assistance to medical staff in performing minor surgical procedures.
Medical Assistant
Milwaukee Foot & Ankle Specialists
12.2021 - 10.2022
Assists physicians in exam room during procedures (ex: nail avulsions, injections, minor procedures)
Assists patients (ex: helps patients in and out of room & exam chair, collects medical info & update patient charts, takes and records patients vitals, bandaging wounds, taking & developing x-rays, casts patients for custom made orthotics, order & dispense orthotics)
Prepares medical trays for minor surgeries & other office procedures
Stocks exam room & cabinets with medical supplies, as needed
Cleans medical rooms / sanitizes medical instruments.
Medical Assistant/Receptionist
Foot & Ankle Specialists
01.2021 - 10.2021
Assisted physicians in exam room during procedures
Assisted patients (ex: helps patients in and out of room & exam chair, collects medical info & update patient charts, takes and records patients vitals, bandaging wounds, taking & developing x-rays, casts patients for custom made orthotics, order & dispense orthotics)
Prepared medical trays for minor surgeries & other office procedures
Stocked exam room & cabinets with medical supplies, as needed
Cleaned medical rooms / sanitized medical instruments.
Transcribed phone messages and relayed to appropriate personnel.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Responded to correspondence from insurance companies to verify patient's coverage.
Checked patient insurance, demographic, and health history to keep information current.
Adhered to strict HIPAA guidelines to protect patient privacy.
Detailer
Uptown Ford & Lincoln
12.2019 - 07.2020
Cleaned both the interior and exterior of cars and trucks, ran them through a waxing machine, and completed dealer trades
Gained experience in sales and received a selling license.
Vacuumed interiors of vehicles to remove dirt and debris.
Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Used specialized cleaning products to remove stains from interior and exterior surfaces.
Assistant Manager
Saks Fifth Avenue
05.2019 - 07.2019
Managed a team of five or more employees every shift
Answered phones, worked on a computer, worked a register, and helped customers
Improved leadership skills and gained experience working on computers
Gained valuable skills for dealing with frustrated/upset customers
Key holder to the store.
Sales Associate/Cashier
Ralph Lauren Polo
06.2018 - 09.2018
Worked a register, maintained the store floor, provided assistance to customers, took inventory, and restocked merchandise
Gained valuable customer service skills and money handling experience.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Some college - Radiology
Milwaukee Area Technical College
Oak Creek, WI
05.2019
High school diploma -
West Allis Central High School
West Allis, WI
05.2018
Skills
Cash management
Effective communication
Management
Team Management
Leadership
Vehicle detailing
Assistant Manager Experience
Medical Terminology
Sales experience
Extensive cleaning background
Medical Receptionist
Medical Scheduling
Medical Office Experience
Medical imaging
Insurance verification
Computer skills
Front desk
Patient care
Data Entry
Patient-focused care
Understands medical procedures
Filing and recordkeeping
Certification
Automotive Sales Professional Training Certification, ADAMM, 03/01/20, Present
Medical Assistant/ Surgical Assistant at Clinic of Cosmetic Surgery/ Illume Cosmetic SurgeryMedical Assistant/ Surgical Assistant at Clinic of Cosmetic Surgery/ Illume Cosmetic Surgery