Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mikayla Polensky

Milwaukee

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Illume Cosmetic Surgery & MedSpa
09.2024 - Current
  • Delivered excellent patient experiences and direct care.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Engaged with patients to provide critical information.
  • Greeted and assisted patients with check-in procedures.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Medical Assistant/Front Desk Receptionist

Milwaukee Advanced Foot & Ankle Clinic
09.2023 - 05.2024
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional way.
  • Maintained inventory logs and restocked exam rooms when needed.
  • Verify Insurance
  • Created custom foot molded inserts.
  • Assisted the doctors while in the room with patients .
  • Took x-rays of patients foot/ ankle when needed.
  • Fit patients for DME.
  • Collected samples from patients for laboratory testing purposes.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Organized patient charts before each day's clinic sessions began.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Provided assistance to medical staff in performing minor surgical procedures.

Medical Assistant

Milwaukee Foot & Ankle Specialists
12.2021 - 10.2022
  • Assists physicians in exam room during procedures (ex: nail avulsions, injections, minor procedures)
  • Assists patients (ex: helps patients in and out of room & exam chair, collects medical info & update patient charts, takes and records patients vitals, bandaging wounds, taking & developing x-rays, casts patients for custom made orthotics, order & dispense orthotics)
  • Prepares medical trays for minor surgeries & other office procedures
  • Stocks exam room & cabinets with medical supplies, as needed
  • Cleans medical rooms / sanitizes medical instruments.

Medical Assistant/Receptionist

Foot & Ankle Specialists
01.2021 - 10.2021
  • Assisted physicians in exam room during procedures
  • Assisted patients (ex: helps patients in and out of room & exam chair, collects medical info & update patient charts, takes and records patients vitals, bandaging wounds, taking & developing x-rays, casts patients for custom made orthotics, order & dispense orthotics)
  • Prepared medical trays for minor surgeries & other office procedures
  • Stocked exam room & cabinets with medical supplies, as needed
  • Cleaned medical rooms / sanitized medical instruments.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Detailer

Uptown Ford & Lincoln
12.2019 - 07.2020
  • Cleaned both the interior and exterior of cars and trucks, ran them through a waxing machine, and completed dealer trades
  • Gained experience in sales and received a selling license.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Used specialized cleaning products to remove stains from interior and exterior surfaces.

Assistant Manager

Saks Fifth Avenue
05.2019 - 07.2019
  • Managed a team of five or more employees every shift
  • Answered phones, worked on a computer, worked a register, and helped customers
  • Improved leadership skills and gained experience working on computers
  • Gained valuable skills for dealing with frustrated/upset customers
  • Key holder to the store.

Sales Associate/Cashier

Ralph Lauren Polo
06.2018 - 09.2018
  • Worked a register, maintained the store floor, provided assistance to customers, took inventory, and restocked merchandise
  • Gained valuable customer service skills and money handling experience.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

Some college - Radiology

Milwaukee Area Technical College
Oak Creek, WI
05.2019

High school diploma -

West Allis Central High School
West Allis, WI
05.2018

Skills

  • Cash management
  • Effective communication
  • Management
  • Team Management
  • Leadership
  • Vehicle detailing
  • Assistant Manager Experience
  • Medical Terminology
  • Sales experience
  • Extensive cleaning background
  • Medical Receptionist
  • Medical Scheduling
  • Medical Office Experience
  • Medical imaging
  • Insurance verification
  • Computer skills
  • Front desk
  • Patient care
  • Data Entry
  • Patient-focused care
  • Understands medical procedures
  • Filing and recordkeeping

Certification

  • Automotive Sales Professional Training Certification, ADAMM, 03/01/20, Present
  • Car Sales License, 05/01/20, Present
  • Driver's License
  • CPR, AED, BLS

Timeline

Patient Care Coordinator

Illume Cosmetic Surgery & MedSpa
09.2024 - Current

Medical Assistant/Front Desk Receptionist

Milwaukee Advanced Foot & Ankle Clinic
09.2023 - 05.2024

Medical Assistant

Milwaukee Foot & Ankle Specialists
12.2021 - 10.2022

Medical Assistant/Receptionist

Foot & Ankle Specialists
01.2021 - 10.2021

Detailer

Uptown Ford & Lincoln
12.2019 - 07.2020

Assistant Manager

Saks Fifth Avenue
05.2019 - 07.2019

Sales Associate/Cashier

Ralph Lauren Polo
06.2018 - 09.2018

High school diploma -

West Allis Central High School

Some college - Radiology

Milwaukee Area Technical College