Summary
Overview
Work History
Education
Skills
Certification
Shadowing Experience
Volunteering
Accomplishments
Timeline
Generic

MIKAYLA R. KLOSTERMAN

Andover,MN

Summary

Healthcare professional with expertise in patient care, community outreach, and sales. Demonstrated ability to establish trust with families and healthcare providers while effectively guiding patients through end-of-life transitions. Certified Nursing Assistant with a track record in training, recruitment, and achieving sales targets. Committed to enhancing the quality of life for patients and their families.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Metro Nursing Staffing Services
Crystal, MN
01.2021 - Current
  • Deliver individualized care to diverse patients, addressing both physical needs and emotional well-being.
  • Foster strong patient-family relationships, supporting them during health challenges with empathy and clear communication.
  • Trained and onboarded over 10 new CNAs, emphasizing compassionate care and adaptability.
  • Recruited new staff, contributing to team growth and improved patient care continuity.

Logistics Account Executive

Total Quality Logistics
Brooklyn Center, USA
03.2023 - 08.2023
  • Constructed and managed a robust business portfolio through strategic outreach and relationship development.
  • Consistently surpassed sales goals throughout tenure with strong performance.
  • Executed over 500 cold calls weekly to generate leads and enhance visibility.
  • Developed effective consultative sales techniques tailored for healthcare outreach and advocacy.

Personal Care Assistant

J and J Holmes
Sartell, USA
04.2017 - 05.2020
  • Managed personal and medical care, including lifting, medication, and hygiene.
  • Maintained perfect attendance for 3 consecutive years and worked overtime during COVID-19.
  • Recognized for dedication and reliability during staff shortages.

Sales Associate- Supervisor

National Sports Center
Blaine, MN
08.2013 - 05.2017
  • Achieved promotion to supervisor in training within eight months based on performance metrics.
  • Trained new hires while overseeing events from inception to completion.
  • Delivered exceptional customer service and retail support to enhance guest experiences.
  • Organized and prioritized tasks to efficiently meet service objectives.
  • Collaborated with team members to effectively meet project deadlines and goals.
  • Enhanced workplace productivity through strategic teamwork and collaboration.
  • Assisted guests by providing directions and information about amenities and events.

Education

B.S. - Psychology

St. Cloud State University
01-2021

Skills

  • Patient care and advocacy
  • Hospice support and end-of-life care
  • Effective communication skills
  • Sales strategy
  • Results-oriented and detail-focused
  • Customer service
  • Conflict resolution
  • Negotiation
  • Self-Starter
  • Accurate documentation practices
  • Organizational and time management skills
  • Team collaboration and training
  • Medical terminology
  • Valid driver's license and transportation

Certification

  • Certified Nursing Assistant, 10832718
  • CNPR Certified Pharmaceutical Sales Representative, 699732023

Shadowing Experience

  • Occupational Therapy Shadowing / Twin Cities Orthopedics / Blaine, MN - 2018-2019
  • Occupational Therapy Shadowing / St. Cloud Orthopedics / Sartell, MN - 2019
  • Occupational therapy / Mary T Nursing Home / Coon Rapids, MN - 2021
  • Hippotherapy Therapeutic Horse Riding Shadowing / True Friends; Camp courage / Maple Lake, MN - 2020

Volunteering

  • Hippotherapy Therapeutic Horse Riding / True Friends; Camp Courage / Maple Lake, MN - 2020
  • Toys for Tots / 2013–2015 / Coordinated gift donations through Andover High School Girls Lacrosse.
  • DECA & HOSA Member / 2013-2016 / Developed healthcare and leadership skills.

Accomplishments

Rasmussen School of Nursing Honor Roll / 2018

J and J Holmes Perfect Attendance Award / 2017, 2019, 2019

Timeline

Logistics Account Executive

Total Quality Logistics
03.2023 - 08.2023

Certified Nursing Assistant

Metro Nursing Staffing Services
01.2021 - Current

Personal Care Assistant

J and J Holmes
04.2017 - 05.2020

Sales Associate- Supervisor

National Sports Center
08.2013 - 05.2017

B.S. - Psychology

St. Cloud State University

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