Mikayla Russell
Henrico,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Lead
Walmart
Richmond, VA
04.2022 - Current
- I Lead Team Huddle. I take care of the customers and develop and lead my associates.Using the Team app, I provide my team with updates, set goals and track productivity. I follow up that my team's critical routines are completed. I am accountable to make sure my team’s critical routines are completed. I lead all associates in the absence of the coach and store manager I validate work is complete and the team is focused on current goals. I empower associates to take ownership of their work. I remove roadblocks for my team. I create development plans for my associates and manage their performance. I recognize associates for a job well-done! . I attend monthly store meetings and communicate important information back to my team. I have weekly discussions with my team to discuss the improvement of team productivity. I tour my area in with my team associates and coach. Follow and execute the process guides. I confirm that designated team associates have removed out-of-date products from the salesfloor daily (see Process Guides for specific date guidelines). Make sure your true availability is up to date.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Provided support to junior staff during peak periods of workloads.
- Created detailed reports on team activities as requested by management.
- Motivated staff through positive reinforcement techniques.
Education
License - Cosmetology
The ACE Center at Highland Springs
06-2022
High School -
Varina High School
Henrico, VA, US06.2022
Skills
- Customer service
- Work assignment delegation
- Coaching and Mentoring
- Experience with children
- Childcare
- Cooking
- Serving Experience
- Leadership
- Communication Skills
- Teaching
- Toddler Care
- Babysitting
- Classroom Management
- Cosmetology
- Manufacturing
- Driving
- Hair Styling
- Retail Sales
- Math
- Cash Handling
- Nail Care
- Time Management
- Cashiering
- Early Childhood Education
- Data Entry
- Marketing
Accomplishmentsextracurricular
- RVA Bulldogs Junior Coach, 2019, 2019 to 2021
- SkillsUSA Member, 2019, 2019 to 2021
- Skills USA President, 2021, 2021 to 2022
- Cosmetology Class President, 2021, 2021 to 2022
- Cosmetology Career Ambassador, 2021, 2021 to 2022
- Varina High School Cheer Team, 2018, 2018 to 2022
- Honor Roll, 2018, 2018 to 2022
- Sparkles Cheer and Dance Captain, 2018, 2018 to 2020
Certification
- First Aid Certification
- Cosmetology License
Attributesskills
- Good communication skills
- Able to move quickly from one assignment to the next
- Flexible
- People person
- Good sense of humor
- Determined
- Responsible
- Dependable
Personal Information
Willing To Relocate: Anywhere
Timeline
Team Lead
Walmart
04.2022 - Current
License - Cosmetology
The ACE Center at Highland Springs
High School -
Varina High School