Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Mikayla Sayler

Martinsburg,WV

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Navy Federal Credit Union
Winchester, WV
06.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Used approved scripts to de-escalate angry customers during telephone interactions.

Cashier

Tractor Supply Company
Martinsburg, WV
03.2023 - 08.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Restaurant Waiter

momma boyds diner
Martinsburg, WV
09.2023 - 06.2024
  • Greeted customers, provided menus and answered questions about menu items.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.

Education

Associate of Science - Medical Clinic Assistant

Valley College - Martinsburg
Martinsburg, WV
03-2025

High School Diploma -

Spring Mills High School
Martinsburg, WV
05-2023

Skills

  • Inbound and Outbound Calling
  • Account updating
  • Report Generation
  • Data Collection
  • Data Entry
  • Call Management
  • Payment Processing
  • Account Management
  • Positive and professional
  • High-energy attitude

Affiliations

  • i love to ride horses, i have always had a passion for it when it comes to horses i love to be around them i always have since i was little.
  • i love to clean, it makes the day better going to bed or waking up to a clean house, and when im bored it makes me feel great to clean.

Timeline

Customer Service Representative

Navy Federal Credit Union
06.2024 - Current

Restaurant Waiter

momma boyds diner
09.2023 - 06.2024

Cashier

Tractor Supply Company
03.2023 - 08.2024

Associate of Science - Medical Clinic Assistant

Valley College - Martinsburg

High School Diploma -

Spring Mills High School

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Mikayla Sayler