Mikayla Sheehan
East Hartford,CT
Summary
Dynamic Crew Trainer at McDonald's with a proven track record in employee training and customer service excellence. Developed engaging instructional materials that enhanced training efficiency and improved team performance. Skilled in cash handling and active listening, fostering a collaborative environment that prioritized high standards of cleanliness and food safety compliance.
Overview
1
1
year of professional experience
Work History
Crew Trainer
McDonald's
06.2024 - Current
- Trained new crew members on operational procedures and customer service standards.
- Assisted in maintaining high levels of cleanliness and food safety compliance.
- Streamlined training processes by developing engaging instructional materials.
- Monitored crew performance, providing constructive feedback to enhance service efficiency.
Education
High School Diploma -
East Hartford High School
East Hartford, CTSkills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Active listening
- Decision-making
- Team leadership and supervision
- POS systems
- Policies and procedures
- Time management
Timeline
Crew Trainer
McDonald's
06.2024 - Current
High School Diploma -
East Hartford High School
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