Mikayla Strange
Garland,TX
Summary
I am a results-driven person that provides customers with tailored solutions to meet needs. Both my education and work history has lead me to having great success in communication and people-oriented fields. I have successfully established relationships with customers and delivered quality service for a number of years, all while maintaining a high grade point average, graduating college with honors, and attending graduate school. My emphasis on accomplishing goals, following company procedures, and creating positive customer experiences is what sets me apart.
Overview
6
6
years of professional experience
Work History
Bartender
Thirsty Lion Gastropub
01.2023 - Current
- Created and maintained a hospitable environment for guests.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and executed strategies to improve customer experience in hospitality settings.
Server
Hillstone Restaurant Group
06.2022 - 01.2023
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Host, Server, Bartender
Outback Steakhouse
08.2017 - 05.2022
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Cultivated warm relationships with regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Teacher's Assistant
Abilene Christian University
08.2021 - 04.2022
- Graded assignments and reported individual progress to professor.
- Supported student learning objectives through personalized and small group assistance.
- Researched and selected course texts and supplemental learning materials.
- Instructed and evaluated students in classroom in alignment with college mission by incorporating innovative teaching and learning strategies.
Education
Master of Science - Clinical Mental Health Counseling
University of North Texas At Dallas
Dallas, TX05.2025
Bachelor of Science - Psychology
Abilene Christian University
Abilene, TX05.2022
Skills
- Problem-Solving Ability
- Leadership
- Verbal and Written Communication
- Time Management
- Microsoft Office
- Dependable and Adaptable
- Self Starter
- Customer Support
Timeline
Bartender
Thirsty Lion Gastropub
01.2023 - Current
Server
Hillstone Restaurant Group
06.2022 - 01.2023
Teacher's Assistant
Abilene Christian University
08.2021 - 04.2022
Host, Server, Bartender
Outback Steakhouse
08.2017 - 05.2022
Master of Science - Clinical Mental Health Counseling
University of North Texas At Dallas
Bachelor of Science - Psychology
Abilene Christian University
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