Sarah S. Jerla
Rochester,NY
Summary
To obtain a position where I can use my motivation, enthusiasm and skill to make each customer feel comfortable and satisfied with their experience. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Bartender
Acme Bar and Pizza
10.2013 - 05.2015
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Bar Tender & Key Holder
The Sports Page
09.2011 - 05.2015
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender/Manager on Duty
Wall Street Bar and Grill
10.2012 - Current
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Crafted special drink and cocktail menu items for seasonal offerings.
Office Manager & Customer Service Representative
Fullpixel LLC.
05.2015 - 11.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Knowledgeable with Zendesk, Freshdesk, and Recurly
Education
Associate of Science - Early Childhood
Genesee Community College
Batavia, NY2007
Associate of Science - Early Childhood Education
Monroe Community College
Rochester, NY05.2014
Skills
- Licensed Notary
- Process Optimization
- Service Management
- Verbal and Written Communication
- Administrative Support
- Customer Relationship Management
- Brand Representation
- Problem-Solving Ability
- Customer Service
- Typing Proficiency
Timeline
Office Manager & Customer Service Representative
Fullpixel LLC.
05.2015 - 11.2023
Bartender
Acme Bar and Pizza
10.2013 - 05.2015
Bartender/Manager on Duty
Wall Street Bar and Grill
10.2012 - Current
Bar Tender & Key Holder
The Sports Page
09.2011 - 05.2015
Associate of Science - Early Childhood
Genesee Community College
Associate of Science - Early Childhood Education
Monroe Community College
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