Mikayla Sutton
LAKE MARY,FL
Summary
Skilled insurance agent with focus on customer service and policy management. Experience includes building client relationships, advising on coverage options, and maintaining up-to-date knowledge of industry changes. Strong problem-solving skills combined with ability to negotiate successfully have consistently contributed to team success. Noted for bringing creative solutions to complex situations in past roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Agent
Alexander Aviation Associates
Altamonte Springs, FL
03.2023 - Current
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Attended meetings with current and prospective customers to discuss their business needs.
- Identified opportunities for cross-selling additional products and services.
Sales Manager
Frontline Insurance
Lake Mary, FL
02.2021 - 03.2023
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Educated customers on the importance of maintaining adequate insurance coverage.
Sales Representative Team Leader
LIBERTY MUTUAL INSURANCE COMPANY
Lake Mary, FL
02.2017 - 02.2021
- Provided training, coaching, and support for new and existing Sales Representatives.
- Analyzed customer data to identify potential sales opportunities.
- Resolved customer complaints promptly and professionally.
- Ensured compliance with company policies and procedures as well as applicable state regulations.
- Maintained an up-to-date knowledge of industry trends and developments in order to better serve customers' needs.
Education
Associate of Arts - Psychology
Ashford University
San Diego, CA05-2017
Skills
- Client Retention
- Leads Prospecting
- Account Management
- Negotiation
- Regulatory Compliance
- Client Relations
Certification
- 2-20
- 2-15
Timeline
Sales Agent
Alexander Aviation Associates
03.2023 - Current
Sales Manager
Frontline Insurance
02.2021 - 03.2023
Sales Representative Team Leader
LIBERTY MUTUAL INSURANCE COMPANY
02.2017 - 02.2021
- 2-20
- 2-15
Associate of Arts - Psychology
Ashford University
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