Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mikayla Sutton

LAKE MARY,FL

Summary

Skilled insurance agent with focus on customer service and policy management. Experience includes building client relationships, advising on coverage options, and maintaining up-to-date knowledge of industry changes. Strong problem-solving skills combined with ability to negotiate successfully have consistently contributed to team success. Noted for bringing creative solutions to complex situations in past roles.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Agent

Alexander Aviation Associates
Altamonte Springs, FL
03.2023 - Current
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Developed relationships with customers by providing excellent customer service.
  • Attended meetings with current and prospective customers to discuss their business needs.
  • Identified opportunities for cross-selling additional products and services.

Sales Manager

Frontline Insurance
Lake Mary, FL
02.2021 - 03.2023
  • Managed daily operations of sales department, including supervision of staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Educated customers on the importance of maintaining adequate insurance coverage.

Sales Representative Team Leader

LIBERTY MUTUAL INSURANCE COMPANY
Lake Mary, FL
02.2017 - 02.2021
  • Provided training, coaching, and support for new and existing Sales Representatives.
  • Analyzed customer data to identify potential sales opportunities.
  • Resolved customer complaints promptly and professionally.
  • Ensured compliance with company policies and procedures as well as applicable state regulations.
  • Maintained an up-to-date knowledge of industry trends and developments in order to better serve customers' needs.

Education

Associate of Arts - Psychology

Ashford University
San Diego, CA
05-2017

Skills

  • Client Retention
  • Leads Prospecting
  • Account Management
  • Negotiation
  • Regulatory Compliance
  • Client Relations

Certification

  • 2-20
  • 2-15

Timeline

Sales Agent

Alexander Aviation Associates
03.2023 - Current

Sales Manager

Frontline Insurance
02.2021 - 03.2023

Sales Representative Team Leader

LIBERTY MUTUAL INSURANCE COMPANY
02.2017 - 02.2021
  • 2-20
  • 2-15

Associate of Arts - Psychology

Ashford University
Mikayla Sutton