Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikayla Tarver

Lithonia,Georgia

Summary

Charismatic salesperson with three years at Ashley Furniture, starting in customer service and now proudly sitting on the sales team, on track to achieve $1 million in sales this year as a top writer for my store during my first year! Creating amazing experiences for every guest and solving any challenges is a top priority. With my background in customer service and sales, I understand it’s essential to not only work with guests through the process but also follow up. This involves making calls and talking to guests on the phone, which is crucial for connecting with them. As a top mattress seller for my company, I recognize the key importance of life insurance as well as being a top priority for you, the company, and I strive to guide customers in finding the best solutions for their needs.

Overview

4
4
years of professional experience

Work History

Sales representative

Ashley Furniture
Stonecrest
11.2024 - Current
  • In my first year of sales, I’m on track to write $1 million in business, showing my hard work and drive to meet customer needs.
  • Answered phone calls with a friendly attitude, making sure that every customer feels listened to and valued during the sales process
  • Committed to building lasting relationships, ensuring customers receive not just a sale but a positive experience they want to share and come back to me and also refer me to friends and family
  • Helped customers with taking them through the sales process to help them make the best decisions that fit their needs and preferences.

Customer service rep

Ashley Furniture
Lithonia
06.2022 - 11.2024
  • Spoke with customers on the phone and in person, addressing their concerns and transforming some negative introductions into positive interactions by being personable
  • Managed customer accounts using Salesforce, keeping track of issues and concerns to make sure everything ran smoothly.
  • Resolved complaints and questions by listening carefully and offering tailored solutions that addressed their needs.
  • Built relationships with customers through friendly, understanding phone conversation can makethem feel valued.
  • Assisted customers with scheduling and order details, ensuring they had the information they needed when they needed it.

Education

High school - undefined

Martin Luther King Jr. high school
Lithonia
05.2021

Skills

  • Customer Service
  • Negotiation
  • Client Retention
  • Sales Strategy
  • Problem Solving
  • Creative Thinking
  • Relationship Building

Timeline

Sales representative

Ashley Furniture
11.2024 - Current

Customer service rep

Ashley Furniture
06.2022 - 11.2024

High school - undefined

Martin Luther King Jr. high school