Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Certified Nurse Certificate
Generic

Mikayla Thomas

Racine

Summary

Experienced with inventory management, product research, and customer service in job position. Uses analytical skills to identify market trends and optimize listings for better visibility. Strong understanding of supply chain logistics and vendor relations.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Customer-focused with successful track record, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Amazon
02.2024 - Current
  • Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Collaborated with customer service team to achieve seamless customer experience.
  • Increased product sales by optimizing Amazon listings with keyword research and market analysis.
  • Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.


Customer Service Cashier

Walmart
09.2023 - 02.2024
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Cashier

Culver's Restaurant
09.2020 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Bachelor of Science - Business Accountancy

University of Wisconsin, Milwaukee
Milwaukee, WI
08-2027

Willaim Horlick High School
Racine, WI
06-2024

Skills

  • Effective multitasking
  • Customer relationship management
  • Payment processing
  • Teamwork and collaboration
  • Customer engagement
  • Problem-solving
  • Multitasking

Accomplishments

  • Resolved issue through consumer testing.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Certification

Academic certificate

Perfect Attendance/ Honor roll Certificate

Employee of the month certificate

Timeline

Customer Service Representative

Amazon
02.2024 - Current

Customer Service Cashier

Walmart
09.2023 - 02.2024

Cashier

Culver's Restaurant
09.2020 - 08.2023

Bachelor of Science - Business Accountancy

University of Wisconsin, Milwaukee

Willaim Horlick High School

Certified Nurse Certificate

Complete a clinical certified nurse program, volunteered within the last two years prior to taking the test.

Ensuring that patients receive appropriate nutrition, include preparing meals, and, depending on the circumstances, assisting with eating.

Measure patient’s blood pressure, pulse, and temperature, recorded their findings and report them to a supervisor to determine whether action is necessary.